Ali S. Email & Phone Number

Valenzuela, Ncr, Ph

Philippines

Philippines

Manila Philippines

Operations manager -JHA Licensing-JH Agency Licensing-JH Agency Commissions-Manulife Canadian Distributor Services-Canadian IIC Commissions-JH Inveztmentments after Sales SupportHead Project Management office

Salesforce Regional Administrator Asia Pacific Region• Assist New Users with PRM setup• Liaise with PRM Regional Coordinator in issuing new user licenses andterminating users licenses when staff change roles or leave the company.• Ensure completeness and consistency in data inputs• Assist the sales teams to keep the database updated• Technical Support and Channeling Queries• Assisting Users with Lotus Notes Integration• Assisting Users with Blackberry Installation• Assisting Users with Information Updates• Create a User Access Log• Create Regional Reports and dashboards

Philippines

• Responsible for the day-to-day management of the team, the general workflow and developing and nurturing a dynamic, team-oriented culture.• Coordinating with various teams globally to ensure the timely completion of daily tasks, projects and quality assurance efforts.• Responsible for intra-team policies, processes and workflow. Take proactive measures to ensure that changes in workflow with one data set do not adversely affect another team.• Becomes an expert in the Translation processes.• Establishes an environment of open and effective communication within the team.• Communicate effectively to local management and content managers, including weekly updates. • Work with content managers in London, India and New York to execute strategic plans.• Responsible for continuous training efforts for the team.• Creates an environment of continuous improvement.• Delivers on-time and to specification, and quality standards.• Sets short term and longer term production and quality targets while consulting DSM.• Establishes and reports on progress toward (or deviations from) short term and long term targets.• Provides frequent employee feedback on performance and coaching as needed.• Monitors daily production and reports production bottlenecks including recommended resolutions. • Owns the effective scheduling of resources to meet shifting project demands, changing work load volumes, and shifting priorities and strategic objectives. • Provides staffing projections, submits recommendations for appropriate levels.• Manages the employee performance appraisal process.• Manages departmental compensation and bonus program.• Devises employee awards and recognition programs.• Devises team building exercises.

• Formulated strategies for the team to meet & exceed SLA's• Implemented action plans in line with operational requirements• Evaluate individual and team performance and provide guidance as needed.• Validate attainability of SLA's and provide alternatives as needed• Coordinate with Business Unit counterparts to resolve on-the-spot process clarifications and gaps• Discuss Business Unit feedback on a real-time, daily, weekly, and monthly basis with the team.• Provide management with training reports & updates.• Evaluate individual and team performance and provide guidance as needed.• In charge of Monthly billing.

Education record

Education record