Ali S. Email & Phone Number

Valenzuela, NCR, PH

Philippines

Philippines

Manila Philippines

Operations manager -JHA Licensing-JH Agency Licensing-JH Agency Commissions-Manulife Canadian Distributor Services-Canadian IIC Commissions-JH Inveztmentments after Sales SupportHead Project Management office

• Salesforce Regional Administrator Asia Pacific Region
• Assist New Users with PRM setup
• Liaise with PRM Regional Coordinator in issuing new user licenses andterminating users licenses when staff change roles or leave the company.
• Ensure completeness and consistency in data inputs
• Assist the sales teams to keep the database updated
• Technical Support and Channeling Queries

Philippines

• Responsible for the day-to-day management of the team, the general workflow and developing and nurturing a dynamic, team-oriented culture.
• Coordinating with various teams globally to ensure the timely completion of daily tasks, projects and quality assurance efforts.
• Responsible for intra-team policies, processes and workflow. Take proactive measures to ensure that changes in workflow with one data set do not adversely affect another team.
• Becomes an expert in the Translation processes.
• Establishes an environment of open and effective communication within the team.
• Communicate effectively to local management and content managers, including weekly updates.

• Formulated strategies for the team to meet & exceed SLA's
• Implemented action plans in line with operational requirements
• Evaluate individual and team performance and provide guidance as needed.
• Validate attainability of SLA's and provide alternatives as needed
• Coordinate with Business Unit counterparts to resolve on-the-spot process clarifications and gaps
• Discuss Business Unit feedback on a real-time, daily, weekly, and monthly basis with the team.

Education record

Education record