Ali Soliman Email and Phone Number

Hired, trained and managed 30 restaurant staff to consistently exceed customer service delivery goals, boosting guest satisfaction scores from 78% to 98%.Introduced employee recognition programs that reduced staff turnover by 5%.Ensured a safe environment for restaurant staff and guests by establishing and enforcing sanitation standards and procedures, conducting 10 inspections to verify adherence.Reviewed financial data in crunch time, adjusting operational budgets to consistently maximize profitability. Achieve from budget 112% EBITDA 25%Conducted ingredient inventory, eliminating many issues to reduce food costs by 27%.Achieved financial goals through rigorous restaurant budgeting and forecasting.Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of involved parties.Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations. Pass all internal and external audits ( ROCC ) food safety and brand standards