Ali Soliman Email and Phone Number

Teqching english language

• Handle confidential documents ensuring they remain secure.• Partner with HR to update and maintain office policies as necessary.• Provide general support to visitors.• Monitor phone calls and provided necessary information.• Coordinate with Top level Manager and determined official tour flows.• Type documents such as correspondence, draft, memos and emails.• Open , sort and distribute incoming messages and correspondence• Greeting visitors and determined to whom and when they could speak with Specific individuals• Dealing with telephonic and email enquiries• Using a variety of software packages, such as Microsoft word, outlook , PowerPoint, excel, etc. to produce.• Preparing Pre- qualification report for tender stage.Preparing reports in word & excel as per the manager requirements

• Handel customers, inquiries on the telephone providing the right and full information according to the call center guidelines.• Resolves customers’ complaints and problems, within boundaries of authority.• Distributes issues for further escalation to appropriate persons/teams.• Takes customers’ orders and creates opportunities for up selling and cross selling.• Shows a broad knowledge of products and service and their competitive advantages.• Escalates customer new inquiries to the concerned person or supervisor.

_Perform call normal secterial functions and data entry as directed by managers._Type letters ,memos and reports from rough han written drafts ._ Translating documents from English to Arabic._Update and maintain data as required ._Create memos, policies as period request_Filling call the documents prperly._Sending normal letters to customers

-Manage large amounts of incoming calls._ Identify and asses customers' needs to achieve satisfaction_ Direct visitors to the appropriate person and office_ Handle customer complaints ,provide appropriate solutions and alternatives