Ali Sosnowski Email & Phone Number

Boise, Idaho

Provided exceptional customer service by efficiently managing order processing, returns, and inventory control. Collaborated with internal and external stakeholders to ensure accurate order fulfillment and maintain strong relationships.Key Accomplishments:- Accurately processed a variety of sales orders, including auto-ship, government, faxed, vendor, and sample orders. Efficiently managed return authorizations, communicated vendor policies, and generated return labels.-… Show more Provided exceptional customer service by efficiently managing order processing, returns, and inventory control. Collaborated with internal and external stakeholders to ensure accurate order fulfillment and maintain strong relationships.Key Accomplishments:- Accurately processed a variety of sales orders, including auto-ship, government, faxed, vendor, and sample orders. Efficiently managed return authorizations, communicated vendor policies, and generated return labels.- Proactively resolved customer service issues related to shipments and leases, fostering positive relationships with customers and vendors. Provided timely and accurate order processing and account management, assisting internal sales staff, customers, and territory managers with day-to-day sales operations.- Collaborated with management on system improvements for order management, demonstrating a commitment to continuous process enhancement. Led training sessions on ERP systems for internal teams and suppliers, streamlining procurement workflows and promoting knowledge sharing.- Served as a liaison between locations and procurement teams, fostering clear communication and collaboration across regional personnel. Processed reports and administered paperwork for the equipment team, contributing to overall operational efficiency.- Managed automatic shipments and equipment leases, coordinating with vendors and sales reps on customer service issues. Confirmed drop-shipped orders, resolved discrepancies, and updated purchase orders to maintain order accuracy. Show less

Boise, Idaho

Managed the daily operations of MWI sales, providing administrative support to internal sales staff, customers, and territory managers. Ensured compliance with MWI and vendor guidelines for return authorizations.Key Accomplishments:- Efficiently administered returns for customers, vendors, drop ship manufacturers, and other entities, optimizing the overall returns workflow.- Clearly communicated vendor policies to both internal and external customers, ensuring transparency and… Show more Managed the daily operations of MWI sales, providing administrative support to internal sales staff, customers, and territory managers. Ensured compliance with MWI and vendor guidelines for return authorizations.Key Accomplishments:- Efficiently administered returns for customers, vendors, drop ship manufacturers, and other entities, optimizing the overall returns workflow.- Clearly communicated vendor policies to both internal and external customers, ensuring transparency and understanding regarding return authorization requests.- Accurately processed a variety of sales order functions, including auto-ship programs, government accounts, faxed orders, vendor and sample orders, and Vet One Vendor bill-only programs.- Actively participated in bid work and quote preparation, supporting the sales team in securing new business opportunities.- Responded promptly to return queue calls, addressing customer inquiries and concerns in a professional and timely manner. Show less

Boise, Idaho Area

Managed order processing, returns, and inventory control, ensuring accurate and timely fulfillment. Collaborated with vendors and sales teams to resolve customer inquiries and maintain exceptional service standards.Key Accomplishments:- Accurately processed a variety of order types, including auto-ship, government, faxed, vendor, and sample orders, contributing to operational efficiency.- Effectively managed return authorizations, communicated vendor policies, and generated… Show more Managed order processing, returns, and inventory control, ensuring accurate and timely fulfillment. Collaborated with vendors and sales teams to resolve customer inquiries and maintain exceptional service standards.Key Accomplishments:- Accurately processed a variety of order types, including auto-ship, government, faxed, vendor, and sample orders, contributing to operational efficiency.- Effectively managed return authorizations, communicated vendor policies, and generated necessary documentation to streamline the returns process.- Proactively resolved customer service issues related to shipments and leases, fostering positive relationships and enhancing customer satisfaction.- Offered timely and accurate order processing and account management, assisting internal sales staff, customers, and territory managers with day-to-day sales operations.- Maintained accurate inventory tracking to support efficient order fulfillment and minimize stock discrepancies.- Contributed to team goals by assisting with bid work and quotes, showcasing adaptability and willingness to take on new responsibilities.Successfully processed orders, managed returns, and ensured accurate inventory tracking. Coordinated with vendors and sales teams to resolve discrepancies and provide exceptional customer service. Show less

Boise, Idaho Area

Provided essential administrative support to programs serving low-income and first-generation students, ensuring efficient operations and student success. Managed database information for approximately 1200 active students, utilizing Blumen and Excel software.Key Accomplishments:- Accurately entered and updated student data, conducted thorough analysis, and generated comprehensive reports using Blumen and Excel.- Organized and scheduled students and faculty for the 6-week Upward… Show more Provided essential administrative support to programs serving low-income and first-generation students, ensuring efficient operations and student success. Managed database information for approximately 1200 active students, utilizing Blumen and Excel software.Key Accomplishments:- Accurately entered and updated student data, conducted thorough analysis, and generated comprehensive reports using Blumen and Excel.- Organized and scheduled students and faculty for the 6-week Upward Bound program, ensuring a seamless and enriching experience for participants.- Planned and coordinated various events, including workshops, field trips, and cultural activities, to enhance student development and engagement.- Provided comprehensive administrative assistance, managing inventory, scheduling rooms, and assisting with travel arrangements to support program operations. Show less