Looking forward to associating myself with an organization where there is an opportunity to share, contribute, and upgrade my technical skills for the development of self and organization. Over 3 years of total IT experience including 2 years of working experience in ServiceNow as a Developer and Administrator.Supported the IT team responsible for the implementation and administration of the ServiceNow implementation, including managing system configurations, gathering, and documenting user and process requirements, and developing workflow customizations.Experience in the technical implementation of the incident, change management, problem management, HR case management, service catalog, knowledge management, configuration management, reporting, discovery, integrations, service requests, and SDLC Understanding and experience of ITSM, ITAM, CMDB, ITBM/SPM, HRSD, Service Catalog, and Portal Experience working on SaaS (Software as a Service) based tools (ServiceNow), with a focus on implementing ITIL processes.Excellent team member with a strong ability to lead and balance project workload.Good Understanding of Coding, Testing, and Implementation.Resolving issues with the ongoing Production improvement cycle. Strong analytical, technical, Research, general business, and functional skills.