- Introduced and embedded new processes.- Helped Launch a VIP Service dedicated to high net-worth individuals. - Provided senior stakeholders with information relating to business activities, market trends, emerging technology, and innovation.- Improved customer experience and increased investments significantly.- Improved Customer Satisfaction scores through team performance management, nurturing team member strengths, and identifying areas of improvement.

- Part of the original team of the 1st Licensed Crypto-Asset brokerage in the Middle East, I helped create the company infrastructure that saw significantbusiness growth from 30 – 600 employees in 18 months.- Supported the business transition from 30 personnel – 600 personnelthrough the development of process efficiencies, identification of the clientrequirements and provision of information reporting.- Defined processes and embedded company vision and values into the growing team

- First 10 employees to be employed at the first-ever digital bank in the region.- Supported the Retail Banking arm of GIB which is government owned across the 6 GCCcountries.- Enhanced customer experience and increased efficiencies.- Ensured data integrity and operational excellence.- Identified customer needs and analyzed accounts.

- Worked with Data Diodes/One-way link security systems and their application in companies