Period Aug”2003-Sep”2011”.• Worked as Tech Support Manager in Internet provider contracting company in US Bases in Kuwait and Iraq. Supervise Helpdesk for CZee internet cafes in US army bases in Kuwait and Iraq. Manage Head office client support and CZees troubleshooting problems through Pac manger.• Supervising frontline phone support for Microsoft Corporation for Money, Encarta, PC Games, and other similar products.• Provide desktop support for over 2000 clients in the US Army basis and Head office by phone or in person as needed to minimize downtime.• Manage Pac manager software for Helpdesk support to monitor and assign tickets for client support on priority basis.• Evaluate staff performance through Pac manager software over time consumption and task accomplishment.• Plan and lead training sessions for new and existing clients as part of the "CZee" initiative; facilitate at least 3 sessions per month.• Supervise computer help desk support via telephone communications with end-users.• Supervise diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.• Responsible for the strategic development and implementation of cost-effective training and support solutions that are designed to provide improved productivity, streamlined operations, and faster access to critical information.• Implement effective customer satisfaction strategies by identifying and eliminating the root causes of customer problems.• Manage router security by encrypting passwords and giving privileged access through access list. Configure link with frame-relay point-to-point protocols. Well versed with routing protocols and different controllers and its compatibility with satellite modem and router. Troubleshooting connection problems.• Worked on different brands of Servers Manage RAIDs. Well versed different RAID platforms.Organization Falcon stream (K.M.S) Kuwait.

Ministry of Electricity and Water supply project.