Network Operations Management my primary responsibility is to plan, organize, and manage staff and overall operations to ensure stability of the organization's infrastructure. The Network Operations Center Management provides overall expertise in the network operations functions.Ensure all operations are carried on in an appropriate, cost-effective way.Improve operational management systems, processes and best practices.Purchase materials, plan inventory and oversee warehouse efficiency.

Providing full tracing services for customers for investigating different shipment incidents captured on their shipments Dealing with customer inquiries by telephone, and email. Ensuring that every customer's problem is brought to a satisfactory conclusion. Ensuring all customer emails/queries are answered within the provided time frame. Frequent Use of Word & Excel and other internal Applications for generation different reports on the demand of customers.

Build trusted and effective relationships with customers to offer and sell DHL services and productsProvide a high level of customer service and professionalism takingDealing with customer inquiries by telephone, and email. and face-to-face meetings.• Manage existing customers’ accounts and provide customer-oriented services for their specific needs • Expand the customer base and always ensure customer satisfaction while increasing the revenue growth in DHL Express Handling Major Key Accounts Customers • Awarded Employee of the month Mar 2020 due to support operation in Covid-19 situations.• Got MENA Energizer Award Q4 2020• Awarded Employee of the Month: April 2021Provide a high level of customer service and professionalism takingRecord key accounts customer bookings and follow up until shipment deliveredAssist and work closely with other team members A key member of DHLs Insanely Customer Centric Culture (ICCC) Team who are involved in driving change across the business by using customer feedback obtained through various VOC sources

Managing all bad address international and domestic shipments by calling customersOpen traces of all international shipments.Route marking of all inbound shipments included local & international shipmentsReceive inbound callsGot Hero Award 2016Awarded Employee of the month 2017Employee of the year Shortlisted 2017