Responsibilities- Designing and developing new features in the HIMS Web Application- Maintenance and troubleshooting of existing features- Writing and Maintaining reliable ruby code- Peer code reviews- Creation And Maintenance of APIs- Identifying and Fixing bottlenecks and bugs- Deployment of Builds on Staging and Production Server- SMS Method IntegrationTechnologies- Ruby on Rails- Python- Django- Selenium- PostgreSQL-… Show more Responsibilities- Designing and developing new features in the HIMS Web Application- Maintenance and troubleshooting of existing features- Writing and Maintaining reliable ruby code- Peer code reviews- Creation And Maintenance of APIs- Identifying and Fixing bottlenecks and bugs- Deployment of Builds on Staging and Production Server- SMS Method IntegrationTechnologies- Ruby on Rails- Python- Django- Selenium- PostgreSQL- Sidekiq- Git/Github- Zoho - Elastic Search- Nginx- Digital Ocean Cloud- Capistrano Show less

Responsibilities- Designing and developing new features in the HIMS Web Application- Maintenance and troubleshooting of existing features- Writing and Maintaining reliable ruby code- Peer code reviews- Creation And Maintenance of APIs- Identifying and Fixing bottlenecks and bugs- Deployment of Builds on Staging and Production Server- SMS Method IntegrationTechnologies- Ruby on Rails- PostgreSQL- Sidekiq- Git/Github- Zoho -… Show more Responsibilities- Designing and developing new features in the HIMS Web Application- Maintenance and troubleshooting of existing features- Writing and Maintaining reliable ruby code- Peer code reviews- Creation And Maintenance of APIs- Identifying and Fixing bottlenecks and bugs- Deployment of Builds on Staging and Production Server- SMS Method IntegrationTechnologies- Ruby on Rails- PostgreSQL- Sidekiq- Git/Github- Zoho - Elastic Search- Nginx- Digital Ocean Cloud- Capistrano Show less

Drive Marketing Qualified Leads: Develop lead generation campaign/program strategy, objectives, goals, metrics, and define best practices, standards, and processes to drive successful customer acquisition and current customer upsell opportunities.Integrated Campaign Development: Execute an integrated mix of email, direct mail, digital, lead-nurturing, and content marketing campaigns for lead generation, including emails, landing pages, calls-to-action, and content.Lead… Show more Drive Marketing Qualified Leads: Develop lead generation campaign/program strategy, objectives, goals, metrics, and define best practices, standards, and processes to drive successful customer acquisition and current customer upsell opportunities.Integrated Campaign Development: Execute an integrated mix of email, direct mail, digital, lead-nurturing, and content marketing campaigns for lead generation, including emails, landing pages, calls-to-action, and content.Lead Generation Workflows: Define lead flow processes and work with Database Marketing Team to optimize interdepartmental service level agreements; optimize system architecture and program workflows in Marketo and SalesForce to support Sales/Marketing processes.Manage day-to-day activities and lead planning meetings with Segment Teams and external agencies to define and execute on B2B demand generation strategy required to drive identified KPIs and business growth initiatives. Show less

Respond to customer queries in a timely and accurate way, via phone, email, or chat.Identify customer needs and help customers use specific features.Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).Update our internal databases with information about technical issues and useful discussions with customers.Monitor customer complaints on social media and reach out to provide assistance.Share feature requests and… Show more Respond to customer queries in a timely and accurate way, via phone, email, or chat.Identify customer needs and help customers use specific features.Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).Update our internal databases with information about technical issues and useful discussions with customers.Monitor customer complaints on social media and reach out to provide assistance.Share feature requests and effective workarounds with team members.Inform customers about new features and functionalities.Follow up with customers to ensure their technical issues are resolved.Gather customer feedback and share with our Product, Sales, and Marketing teams.Assist in training junior Customer Support Representatives. Show less

Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner.Received numerous customer service awards for critical to quality accuracy, high turnovers, and increased customer renewals.Utilized Siebel software for data entry of customer service information for accuracy and quality control Typed memos, correspondence, reports and other documentation including follow-up… Show more Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner.Received numerous customer service awards for critical to quality accuracy, high turnovers, and increased customer renewals.Utilized Siebel software for data entry of customer service information for accuracy and quality control Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems Assist colleagues administratively typing letters, memos, and reports. Show less

Remarkable experience in data entry (alpha and numeric).Proficient in Microsoft Office products (Word Excel Access and Outlook), 10-key and alphanumeric typing.In-depth knowledge of entering data fields into computers in Windows.Posses typing Speed 30-40 words per minute.Remarkable skill in coding information into proper form for entry.Excellent data entry skills.Strong clerical and administrative skills.Ability to process high volume of data on-line… Show more Remarkable experience in data entry (alpha and numeric).Proficient in Microsoft Office products (Word Excel Access and Outlook), 10-key and alphanumeric typing.In-depth knowledge of entering data fields into computers in Windows.Posses typing Speed 30-40 words per minute.Remarkable skill in coding information into proper form for entry.Excellent data entry skills.Strong clerical and administrative skills.Ability to process high volume of data on-line accurately.Profound ability to work independently. Show less