1. Maintain database and IT issues2. Manage beneficiaries data3. Take fingerprints and verification of beneficiaries through NADRA4. Manage financial transaction 5. Manage workforce to run work of projects6. Provide Assistance to CEO regarding issues related to Government and other agencies

1.Customer Service Center Management – Making sure that from the time customer walks in, served and leaves IBC gets a pleasant experience in terms ofService Delivery, environment and problem resolution.2.Ensuring best Customer Service practices are followed by CCRs3.Making sure complaints are logged in system and Customer is handled as perCompany Policy and SOPs.4. Daily, weekly, monthly reporting to the Management and encourage CCRs forfurther improvement.5. Following up with other departments i.e. CA, RPR and NCC to ensure complaintsare resolved.6.Taking part in Process Improvement initiatives7. Active Member of UAT (User Acceptance test) to migrate from Oracle 9i to ProjectJOSH SAP in July 20128. Work as SAP power user. Train other employees on SAP CRM and ISU and analyzereports generated through SAP BW and Qlik view Dashboard.9.Offer easy solutions to non-payee consumers to convert them to star consumer.10. Any other tasks as and when assigned

1. Prepare Irregular bills (Theft and Supplementary) 2. Prepare daily, weekly, monthly reports of BOC 3. Issue RC DC Orders to recover liabilities 4. Correspondence with higher management regarding issues of BOC 5. Reconciliation of Bills