Ali Young Email & Phone Number

Cincinnati, Oh

Provide critical support and oversight for activities of Regional Directors and Operations Manager in management and maintenance of nine 200+room pet care facilities across 4 states and 6 markets Facilitated implementation of initiatives to improve 2014 brand offering resulting in:• 20% increase in total revenue• 14% increase in new client acquisition at mature facilities• Record breaking pet day and revenue performances across all 8 facilities in Sept. and Oct.Proposed and implemented revised workflows in both Lexington and Columbus markets, increasing overall efficiency of these facilities by 14%Provided direct oversight of Columbus Gahanna opening• Fastest growing facility in PetSuites’ history with revenues $44K above plan in first full year• Consistently able to maintain labor efficiency at this newest location at 5% below budget• Foster cohesive company mentality Promote and ensure use of standard operating procedures across all eight locations• Maintain and distribute Procedural Manual annually• Maintain standardized forms library to ensure consistency of documentationRoutinely initiate employee exchanges across facilities to ensure best practices are being adhered to globallyPrepare and review annual budgetsManage capital improvement projects across all locationsAnalyze market trends in order to facilitate payroll and marketing effortsAuthored strategic scoring tool for assessing competitors in unfamiliar markets allowing us to better determine market saturationAssist in creation of Proforma/IRR models by determining appropriate price points for proposed marketsPerform HR support role Provide oversight of managerial level hiring decisions Provide critical assistance in navigating complex human resource issues in order to mitigate liability Responsible for oversight of health care initiatives, including assistance in implementation of Affordable Care Act compliance standards in Fall, 2014

Cincinnati, Ohio Area

Oversee daily operations of 4 pet care facilities in Greater Cincinnati, Dayton & Columbus markets• Manage a multi-department team of 110+ individuals• Instrumental in opening of new facilities Recruited and developed core staff Orchestrated purchasing of facility hardware & essential start up supplies• Perform human resources functions, including payroll and benefits management• Play key role in development of PetSuites’ concepts and its geographical expansion Authored Procedural Manual distributed to facilities nationwide Developed department specific manuals and training workbooks Developed and launched Daycare and Group Play programs

Cincinnati, Ohio Area

• Managed a multi-department team of 20+ individuals• Orchestrated hiring and training of all incoming employees• Identified critical health issues of boarded pets Invoke critical decision-making skills regarding necessary medical treatment Outline medical options to clientele and assist in developing plans for treatment• Monitored operational inventory• Provided critical training and consultation for opening of second PetSuites' location in Louisville KY

Cincinnati, Ohio Area

• Instrumental in opening of PetSuites' flagship store, Nov ‘00• Created internal forms in order to promote efficient communication among departments• PetSuites’ named most beautiful boarding facility nationwide by Groom & Board Magazine (2001)