• Streamlined records management by accurately maintaining client data in Excel spreadsheets.• Organized tasks for employees to ensure a smooth workflow.• Managed employee contracts and visas, and coordinated with the DAFZ service department• Managed online stores (Amazon & Noon), improved SEO, added listings, and analyzed sales data, resulting in increased sales.• Provided customer support to ensure satisfaction and resolve issues promptly.• Enhanced WordPress and WooCommerce websites using add-ons and plugins for better SEO and user experience.• Updated store policies in response to new regulations introduced in 2024.• Installed, upgraded, and configured hardware, software, systems, networks, printers, and scanners for a stable workspace environment.• Configured remote-control tools for unattended work sessions.

• Managed workspace to minimize customer wait times.• Supervised a team of 30 employees, ensuring smooth workflow and increased productivity.• Prepared invoices and processed client payments using QuickBooks, managing over AED 2M in annual revenue.• Managed the payroll system data and submitted reports to the management portal.

• Assessed customer requirements to expedite project completion.• Designed websites using HTML, CSS, JavaScript, and jQuery.• Developed applications using PHP, Laravel, and CodeIgniter frameworks.• Designed and managed Shopify and WordPress e-commerce websites.

• Provided IT services, consulting, and solutions to internal teams and customers.• Diagnosed and resolved software and hardware issues.• Maintained IT infrastructure, including Windows Server and network systems.• Delivered solutions for customer IT problems, ensuring high satisfaction levels.• Documented IT support procedures and created a repository of FAQs with regular updates.• Installed, upgraded, and configured hardware, software, networks, and peripherals for stable operations.