Dedicated Information Technology Support Specialist with seven years of experience in providing comprehensive IT support to internal teams and customers. Proficient in streamlining records management, optimizing online store operations, and enhancing SEO for increased sales. Skilled in Google Workspace, Office 365, Sales, CRM, and various web services, with a proven ability to adapt to dynamic environments and ensure customer satisfaction.
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Ecommerce SpecialistC J K General Trading L.L.CDubai, Ae
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It SupportPractice Oqs Fzco Jun 2023 - PresentDubai, United Arab Emirates• Streamlined records management by accurately maintaining client data in Excel spreadsheets.• Organized tasks for employees to ensure a smooth workflow.• Managed employee contracts and visas, and coordinated with the DAFZ service department• Managed online stores (Amazon & Noon), improved SEO, added listings, and analyzed sales data, resulting in increased sales.• Provided customer support to ensure satisfaction and resolve issues promptly.• Enhanced WordPress and WooCommerce websites using add-ons and plugins for better SEO and user experience.• Updated store policies in response to new regulations introduced in 2024.• Installed, upgraded, and configured hardware, software, systems, networks, printers, and scanners for a stable workspace environment.• Configured remote-control tools for unattended work sessions. -
SupervisorFlash Telecom Mobile Phone Jan 2023 - Jun 2023Dubai, United Arab Emirates• Managed workspace to minimize customer wait times.• Supervised a team of 30 employees, ensuring smooth workflow and increased productivity.• Prepared invoices and processed client payments using QuickBooks, managing over AED 2M in annual revenue.• Managed the payroll system data and submitted reports to the management portal.
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Web DeveloperBurgas Tech Dec 2020 - Sep 2022Tartus Governorate, Syria• Assessed customer requirements to expedite project completion.• Designed websites using HTML, CSS, JavaScript, and jQuery.• Developed applications using PHP, Laravel, and CodeIgniter frameworks.• Designed and managed Shopify and WordPress e-commerce websites.
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It SupportSyriatel Mobile Telecom Oct 2016 - Sep 2022Tartus Governorate, Syria• Provided IT services, consulting, and solutions to internal teams and customers.• Diagnosed and resolved software and hardware issues.• Maintained IT infrastructure, including Windows Server and network systems.• Delivered solutions for customer IT problems, ensuring high satisfaction levels.• Documented IT support procedures and created a repository of FAQs with regular updates.• Installed, upgraded, and configured hardware, software, networks, and peripherals for stable operations.
Ali Zahedah Education Details
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Master'S Degree -
Tartous University68.61
Frequently Asked Questions about Ali Zahedah
What company does Ali Zahedah work for?
Ali Zahedah works for C J K General Trading L.l.c
What is Ali Zahedah's role at the current company?
Ali Zahedah's current role is Ecommerce Specialist.
What schools did Ali Zahedah attend?
Ali Zahedah attended Syrianvirtualuniversity, Tartous University.
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