Ali Othman Email & Phone Number

Greater Cleveland

*Lead 16 locations across 5 counties to exceed sales targets through influential leadership*Teach, coach, inspire, follow up and hold accountable to sales targets, ensuring knowledge of targets, gap management and flawless execution*Maximize teams' agility to shift based on company initiatives, launches and for sales readiness*Lead customer experience initiatives including resolving escalations and coaching to best execution of T-Mobile's JD Power award winning customer experience*Support Metro business owners in all needs to ensure complete and efficient delivery of on-brand messaging including regular visits and quarterly audits.

*Support for over 1,5000 locations across 3 different brands*Ensure efficient frontline experiences and systems*Provide frontline feedback to appropriate product and marketing teams*Resolve customer, employee and customer-facing pain points*Lead through influence to ensure customer-centered approaches are leveraged to maximize agility in implementation of T-Mobile's core strategies.

Northern Kentucky, Ohio And Western Pennsylvania

*Direct supervisor of a team of 19 Loyalty Leaders spanning 3 states*Support over 70 corporately owned retail stores spread among 4 metropolitan areas and 8 districts with customer escalations and save scenarios*Gain and provide insights to executive level leaders used to influence the multi-year integration strategy for the new T-Mobile (Formerly 2 independent carriers - Sprint & T-Mobile).*Empower the team to maximize results, improving efficiencies and overall profitability by decreasing churn by 60% and increasing EBIDTA by nearly 10%

Cincinnati, Ohio

People manager and business leader in charge of people development, day-to-day tasks, exceeding business goals and talent management and acquisition among other key roles. Led the highest volume store in our district and found strategic methods that led to sustainable, high-caliber results. Also led district-wide initiatives as well as supporting peers and cross-functional teammates in several capacities.

Bellevue, Washington, United States

*1 of 6 individuals chosen nationwide to relocate to T-Mobile Headquarters. *Delivered successful, customer-focused messages to the T-Mobile base, *Ensured the best experience for our stakeholders and business owners, *Implemented processes that were more efficient, detail-oriented and streamlined the experience across multiple organizations and functions*Marketing lead on over 50 projects/campaigns which resulted in the successful delivery of over 10,000,000 messages and 15 evergreen messaging campaigns to help successfully launch 15 projects on-time.*Providing frontline feedback to headquarters to assist in tasks and initiatives throughout T-Mobile.*Trained headquarters employees by creating and administering training on retail tools, systems and processes.

Cincinnati, Ohio, United States

Assisted with day-to-day tasks and decision-making to achieve and exceed sales goal as a top performing team. Helped develop and onboard newhires to the company as well as develop key strategies and initiatives.

Cincinnati, Ohio, & Lexington, Ky

Top sales-performer, primary keyholder, peer-buddy to develop trainees and trusted advisor to the management team. Numerous awards and recognition for sales skills, high customer experience scores and low churn. Participated in the 2013 Career Development Program and helped build branding outreach efforts. Led district-wide metrics among 60+ peers in: percent to quota, insurance attach, feature attach, accessory sales and Business activations prior to promotion.

Cincinnati, Oh

100% commissionable pay, sold products at Great American Ball Park to customers in the stands, constant refills and strategic trades and purchases to maximize sales

Lexington, Ky

Sales with quotas, closing store, dependable resource, handling money, supervising fellow associates, training new-hires, merchandising, handling customer escalations, ensuring proper presentation of products

Master Of Business Administration - Mba

Bachelors, Psychology