Alia Elsaeid Email & Phone Number

Cairo, Egypt

Operational Support & Monitoring• Serve as the primary operational support for large-scale, distributed applications deployed on AWS and GCP, ensuring system reliability and optimal performance.• Monitor system availability and evaluate health metrics, implementing proactive alerts to address potential issues before escalation.• Troubleshoot and resolve production issues across services and hosting stack layers.• Configure and manage Grafana Cloud with Prometheus for metrics monitoring and Loki for log aggregation, enhancing system observability. Infrastructure• Design, build, and maintain scalable infrastructure to support thousands of concurrent users across AWS and GCP environments.• Cloud Migration: Contributed to the migration of critical workloads from AWS to Google Cloud Platform (GCP), including:1. Migrating applications from EC2 to Compute Engine.2. Transitioning containerized workloads from EKS to GKE.3. Migrating relational databases from RDS to Cloud SQL.4. Managing container images in Google Container Registry (GCR). CI/CD and Automation• Developed and implemented CI/CD pipelines using GitHub Actions to enable efficient integration and deployment processes.• Automated deployment tasks and managed configurations with Ansible.

Cairo, Egypt

Cairo, Egypt

• Responsible for system administration tasks in a hybrid environment.• Proficient in configuring and managing VMware vSphere, Nginx, MongoDB, MySQL, Apache, and other integrated systems.• Utilize tools such as Grafana and Prometheus.io for monitoring and analysis.• Manage Kubernetes clusters using Rancher and implement containerized solutions with Docker.• Conduct configuration management and automation tasks using Ansible.• Perform server administration tasks on Linux systems and develop Bash shell scripts for automation.• Administer Proxmox virtualization platform for efficient resource management.

Cairo, Egypt

Amazon Public Cloud Solutions Architect Trainee

Cairo,Nasser City

• Red Hat System Administration I (RH124) Dec 2021• Red Hat System Administration II (RH134) Dec 2021• Red Hat System Administration III (RH254) Jan 2022• VMware vSphere Mar 2022• Cloud and Virtualization Concepts Sep 2021• Bash Shell Scripting Feb 2022• Docker Fundamentals Feb 2022

Cairo, Egypt

• Solving technical problems Via phone outbound calls.• Follow up with customer and escalate ticket to suitable department if needed.• Validating tickets escalated from first line.• Dealing with Physical and logical problems related to DSL service.• Dealing with Installation unit team, which is responsible for fixing Exchange problems.• Dealing with Network Operation Core, which is responsible for fixing problems all over the network.• Dealing with Data Unit Center, which is responsible for fixing problems related to mails, domain &hosting.