Alia Lee Email & Phone Number

• Generated internal and client reporting deliverables using data visualization platforms such as Microsoft Power BI, Tableau, and Power Query in Excel
• Created management reports related to Key Performance Metrics (KPIs) and daily, weekly, and monthly Service Level Agreements (SLA)
• Served as liaison between internal production and client representatives to ensure business reporting requirements and expectations were achieved
• Maintained company databases and worked closely with the IT department to implement process improvements for system upgrades
• Wrote extensive process documents detailing company systems, tasks, and reporting procedures
• Provided training for employees for new system usage and refresher training as needed

• Conducted web-hosted meetings to train analysis department on various company tasks in Excel, PowerPoint, Salesforce, and G Suite
• Created Excel templates for company reports using macros and formulas such as VLOOKUP, IF, and COUNTIF
• Designed over 10 comprehensive manuals for company analysis department tasks

Woodland Hills, CA

• Created analysis reports that drove company decisions utilizing platforms such as Excel, PowerPoint, MySQL, Salesforce, Asana, and various G Suite files
• Maintained company BI dashboards using Google Data Studio, Excel, and Google Analytics
• Coordinated with marketing managers to devise marketing plans for customer mailing, emailing, and telesales
• Coordinated with postal mail vendors to ensure marketing brochure sends were accurate and on time
• Managed and scheduled email campaigns in ESPs such as Clickback and IBM's Watson Campaign Automation
• Moderated the customer online community during the company's B2B events; responded to customer inquiries and sent emails with important information to customers

Northridge, CA

• Assisted over 100 customers a day
• Received many customer concerns and inquires daily and involved management when necessary
• Accurately imputed hundreds of product codes per day

Porter Ranch, CA

• Taught enrichment courses at over twelve prominent elementary schools in the San Fernando Valley
• Kept daily up-to-date student rosters for children

Porter Ranch, CA

• Kept computer-based inventory for gift products

Bachelor’S Degree, East Asian Studies

Activities and Societies: Japanese Student AssociationGraduated Cum Laude

Associate’S Degree, General Studies

Activities and Societies: Japan Club