Alia Parker is a Project Administrator. Colleagues describe them as "Alia is wise beyond her years and still being somewhat at the beginning of her career, the sky really is the limit for her. Alia on-boarded me when I came into the business, and as a somewhat nervous new employee I remember how resourceful, patient and understanding she was. Alia has remarkable social intelligence that enables her to get to meaning and understanding quicker than most. Alia is also inspiringly literate and is affectionately known at AvantCredit as the leader of the 'grammar police' - a testament to her excellence at writing and story-telling. Alia truly is a foundational leader within the AvantCredit community."
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Project AdministratorSac Wireless Jul 2019 - Mar 2020Chicago, Illinois, United States- Coordinated site-survey schedules for leading telecommunications companies- Tracked project deliverables, dates, and monitored deadlines - Prepared weekly and timely reports highlighting variances as they arose- Maintained project scheduling and budgeting- Coordinated all tasks related to project invoicing and purchase orders -
Technical Support/Deployment Support SpecialistShowingtime Apr 2017 - May 2019Chicago, Illinois, United States- Configured 200+ accounts per month for agents and MLS offices- Coordinated with account managers to update customer accounts and solve cases- Provided technical support to address various client issues- Conducted license bypasses, listing pulls, and offices syncs to retrieve missing data- Dismantled customer interfaces when accounts were disabled or canceled - Escalated improvement requests to product development team- Redeployed over 600 single agent accounts -
Production SupervisorNorc At The University Of Chicago Aug 2015 - Jun 2016Chicago, Illinois, United States- Supervised floor production of over 300 interviewers and quality assurance clerks- Coached staff with survey, system, and respondent issues as well as quality of work, time and project punches, and disciplinary action as needed- Developed manuals and job aids for project support mailings- Coordinated, managed, and assembled ongoing and new client mailings for more than 15 projects- Performed quality assurance checks and approved project mailings -
Us Operations Lead TrainerAvant Jan 2014 - Apr 2015Chicago, Illinois, United States- Trained 300+ new hires in customer service and collections departments- Developed new training material including tests and presentations, as well as ongoing training material regarding policy and procedure for existing employees- Conducted lectures for company new hires, managers, and corporate members up to groups of 40- Coached new hires to improve quality assurance as well as product and policy knowledge- Maintained new hire data to evaluate readiness and provided feedback to the Human Resources department regarding progression within the company. -
Test BookerTravelzoo May 2013 - Jan 2014Chicago, Illinois, United States- Tested deals on the company's website to ensure complete customer satisfaction.- Reported data on findings -
Library Student WorkerDominican University Aug 2008 - Jan 2012River Forest, Illinois, United States- Cataloged and corrected book data in Voyager- Head of Library Inventory Project which consisted of cataloguing the library inventory- Interlibrary Loan - responsible for shipping and receiving incoming and outgoing books borrowed between universities and public libraries- Trained new library employees- Updated Interlibrary Loan Services manual as procedures changed -
Summer InternMarcel Media Jun 2008 - Aug 2008Chicago, Illinois, United States- Collected website landing page data, which improve marketing results for a client by 80% -
Summer InternAmerican Bar Foundation Jun 2008 - Aug 2008Chicago, Illinois, United States- Prepared employee information sheets- Organized case documents and information- Finalized event and office equipment orders
Alia Parker Education Details
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Criminology And Sociology
Frequently Asked Questions about Alia Parker
What is Alia Parker's role at the current company?
Alia Parker's current role is Project Administrator.
What schools did Alia Parker attend?
Alia Parker attended Dominican University.
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Alia Parker
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