Key Account Manager
CurrentI oversee a portfolio of clients and commercial partners across Europe, ensuring dynamic and seamless relationships. Acting as the primary contact, I leverage all communication tools to facilitate efficient information exchange and workflow management.Key responsibilities include:Managing client and partner requests with a focus on quality and adherence to customer excellence processes.Handling account openings, product and service orders, tariff configurations, and offer setups.Assessing financial risks and assisting with amicable invoice recovery.Monitoring orders and deliveries, providing alerts for any incidents.Billing for tolls, services, and commissions.Supporting clients and partners in deploying various tools and exchange protocols, organizing and leading training sessions.Identifying and resolving bottlenecks, proposing solutions when necessary.Additionally, I ensure the accurate application of commercial offers, oversee billing file transmissions, and produce comprehensive reports and activity indicators. My role is pivotal in maintaining robust internal relationships with customer service, quality control, and commercial teams to ensure synergy and progress.
