Service Desk & Monitoring support executive. Main duties include. 24/7 onsite level one support. ATM uptime and downtime monitoring via Vynamic, Solar winds and I&M Monitor. Monitoring ATMs last transactions Monitoring Customer one transactions Co-ordination with level one support Engineers and ATM Custodians. Communication with Custodians on clearing errors and ATM cash loads. PM co-ordination. Reports generation/preparation (Daily, Weekly and Monthly) ATM Service Desk logging and resolving. Providing ATM images to Security and Customer Service Delivery Teams for investigations uponcomplains to from customers.

Working under the Presidential Digitalent Programme(PDTP) in the Ministry of Agriculture, ICT dept: Mainly involved in:1. Technical support and troubleshooting for hardware and software issues.2. Installation and maintenance of computer systems and networks.3. Providing training and guidance to users on how to effectively use technology.4. Responding to and resolving user support requests in a timely manner.5. Implementing and maintaining network security measures.6. Monitoring and analyzing system performance to identify potential problems.7. Upgrading and updating software and hardware systems.8. Providing technical support for company-wide projects and initiatives.9. Managing backups, disaster recovery, and data storage.10. Staying current with advancements in technology and making recommendations for improvements to the organization.

Jan 2022 – Present. Roles: Installing and configuring essential programs like Microsoft Office and Google Chrome. Network administration; network troubleshooting LANs, WANs configuration and Ethernet ports activation. Provide ongoing IT support to all users globally. Installing and configuring Windows on both new and secondhand laptops and computers Provided the basic level of support to end consumers. Provide hardware and software support for all ICT infrastructure. In response to legitimate requests, create, amend, and cancel user accounts. Performing routine maintenance on laptops, PCs, and printers. Examining and resolving any hardware problems. Maintain an up-to-date inventory of the hardware. Provide the initial and backup lines of assistance. Manage cloud infrastructure, such as Google's, and adapt it.

Sept-Dec 2021, Worked at Kenya Maritime Authority. Mainly performed: Installation of operating systems and software drivers Computer and peripheral troubleshooting Network troubleshooting Printer and scanner configuration User data recovery in case of faulty storage devices Email troubleshooting for faults when errors arise User support in presentations, meetings and in general computer usage Microsoft outlook configuration Adding users and computers to a domain File management and record keeping Data entry Software and applications development

Duties and Responsibilities:●Household mapping and listing●Enumeration of the population within Kenyan borders during the 2019 national population census