Ali Abdo Email & Phone Number

Beirut, Lebanon

• Managing daily SMS operations, ensuring gateway stability and addressing critical alerts promptly.
• Handling interconnection process with customers and providing high-level support via a ticketing system.
• Investigate SMS non-delivery related issues using tools like Wireshark and Pcap traces.
• Configure HTTP connections with clients and vendors using APIs, Postman Testing, and Webhooks.
• Intensive OTT and Route testing for detecting leakages.
• Offer ongoing feedback to enhance services and foster teamwork.

Jūniyah, Mount Lebanon, Lebanon

• Monitor servers and systems for faults, ensuring uninterrupted operations.
• Control network bandwidth to maintain stable internet for all customers.
• Digitize and store daily hotel documents on the server for streamlined access and data integrity.

Kuwait City, Kuwait

• Lead comprehensive software and hardware training sessions for new help desk employees.
• Manage Fortinet firewall policies and maintain up-to-date lists in Active Directory for seamless operations.
• Deploying and managing cloud resources, particularly in AWS and Azure.
• Monitor server room equipment and PBX server daily to promptly identify and address any faults.
• Capable of creating backup and disaster recovery plans to protect servers and mitigate data loss.
• Proficient in deploying virtual Windows servers using VMware and Hyper-V.