Alia Miller Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina Area

Manages Business Process Solutions department's current process, identifies efficiency and improvement opportunities, and leads cross-functional team members to drive process improvements tied to KPIs of the business. Analyzes and develops solutions that facilitate continuous productivity and quality improvement.Conducts proactive and consistent research to identify process improvement opportunities including areas of focus, prioritization, and successful outcomes.

Charlotte, North Carolina Area

Responsible for processing escalated and incomplete claims.Applies analytical and critical thinking to resolve complex claims issues as well as addresses the root cause for escalation. Establishes a strong rapport between internal and external business partners to ensure continuous improvements.Recognizes and provides solutions for operational obstacles that delay work completion on claim issues.

Kuala Lumpur, Malaysia

Responsible for collecting, monitoring, manipulating and analyzing various KPIs in ensuring reliable voice and data services in a large service provider network. Key achievements:• Reduced annual CAPEX by implementing in-house developments to Telekom Malaysia’s current network performance monitoring system.• Reduced the time to render real-time performance reports at a 75% average by implementing specialized reporting method • Team leader for database housekeeping and… Show more Responsible for collecting, monitoring, manipulating and analyzing various KPIs in ensuring reliable voice and data services in a large service provider network. Key achievements:• Reduced annual CAPEX by implementing in-house developments to Telekom Malaysia’s current network performance monitoring system.• Reduced the time to render real-time performance reports at a 75% average by implementing specialized reporting method • Team leader for database housekeeping and tuning which significantly increased system’s performance by 80%• Implemented bandwidth up-selling reporting method that is specialized for sales department resulting in an increase in Telekom Malaysia’s revenue. • Performed extensive technical and pricing reviews for prospective projects in relation to network performance• Strategically monitored data usage of the system and compile usage reports and possible risk factors for upper management. • Served as the subject matter expert in network performance to the entire employees in Telekom Malaysia. Show less

Cyberjaya, Malaysia

Audited and managed qualifying criteria for the state of Malacca in acquiring Multimedia Super Corridor Malaysia (MSC Malaysia) status which is equivalent to San Francisco’s “Silicon Valley”. The acquisition of MSC status has made the state an even more attractive investment location for the ICT industry.Assessed and advised applicants’ business proposals for Malaysia’s government funding program which resulted in an increase of 30% approval rate. Selected in a tender… Show more Audited and managed qualifying criteria for the state of Malacca in acquiring Multimedia Super Corridor Malaysia (MSC Malaysia) status which is equivalent to San Francisco’s “Silicon Valley”. The acquisition of MSC status has made the state an even more attractive investment location for the ICT industry.Assessed and advised applicants’ business proposals for Malaysia’s government funding program which resulted in an increase of 30% approval rate. Selected in a tender evaluation committee on behalf of Malaysia’s Ministry of Finance. Performed strategic studies and presented findings to the committee board. Successfully implemented Project Management Office for Malaysia’s Ministry of Health during the acquisition of Hospital Information System (HIS) to 10 government hospitals. Show less