I work with businesses to implement project management and operational processes, alongside hands-on project and program management, client management and team mentoring.

• Worked alongside CEO and President as part of the SLT to define the company strategy and identify key sellable products.• Led product owners to package strategy, operations, creative, and technology services into new products that meet key customer needs and support the organization’s objectives. Responsible for leading the development of effective delivery frameworks for each product type. • Managed and coordinated internal projects to provide alignment across the organization and implemented new ways of working to operationalize the new company restructure. • Managed and delivered operations-focused client projects to identify and support efficient ways of working.

• Defined a roadmap and implemented project management standards, including risk management, and project tracking and reporting. This reduced overruns and enabled senior leaders to get a real-time view of project health. • Created frameworks for marketing and technology projects to create consistency across the organization, reducing errors and ensuring effective delivery.• Managed a team of project managers and technical specialists. Responsible for providing project management training and mentoring, created development goals, and acted as a point of risk escalation. • Managed and delivered fundraising and operations-focused client projects for Groundswell, World Bicycle Relief, and Surfrider.

• Responsible for hiring project managers and producers to building high-performing teams.• Implemented new company-wide project management tool to improve workflow and communication.• Designed company-wide delivery framework to ensure silo teams could deliver a high-quality output.

• Led change management by implementing project management tools and processes. Reduced missed client deadlines by 80% and increased the quality of output. Presented a roadmap to the ELT and conducted team training sessions.• Restructured the project management team and created clear roles and responsibilities between project managers and project team members. • Appointed by the CEO and CFO to the agency restructure task force.

• Maximized productivity and efficiency by managing daily delivery function within Portland Office of digital agency specializing in creating innovative experiential and digital products and services for the world’s largest brands, including Nike, Amazon, NRG, Microsoft, and Trek. • Collaborated with Managing Director to oversee revenue forecasting and agency P&L. Contributed to new business pitches, identified suitable methodologies and client engagement models, and created associated resource and cost models. • Grew delivery team from six project managers to 16 delivery specialists (project managers, producers, resource management) as Department Head and Team Leader. Created development plans and ran bi-annual reviews for all team members.• Increased efficiency by streamlining and implementing agency-wide operational processes and reporting for resource planning, financial and utilization tracking, and accurate revenue forecasting, cutting in half the time required to obtain key business data.• Improved business agility and streamlined cross-functional communication by spearheading implementation of weekly business health reviews.• Co-founded Portland’s inclusion and diversity group as member of team. Advanced agency training and created events that contributed to development of a diverse/equitable work environment.• Secured significant new business. Created effective business pitches and leveraged personal relationships and network.• Leveraged global relationships to expand the Nike portfolio by integrating AKQA Portland and North America offices into the global AKQA Nike team network. • Delivered award-winning digital and experiential campaigns for both Nike and Amazon Echo. Created a data-driven personalized video for top 100K Nike+ members that encouraged them to continue achieving the following year. Launched escape room powered by Amazon Alexa at New York Comic Con and livestreamed game to millions via Twitch.

• Led team of six project managers to deliver brand campaigns, social campaigns, and web builds for Nike Global Football, Nike North America, Nike Digital Brand, and Nike DBT. • Leveraged strong internal and client-facing relationships to partner with client services team in the delivery of program planning, client roadmaps, and operations methods, balancing resource capacity with client needs and expectations.• Selected as Interim Delivery Lead for Portland Office due to trusting relationship with the Portland MD and extensive experience managing Nike programs. Strengthened existing relationships to drive ongoing business.• Transformed two disparate halves of the delivery team, the most “high-risk” element of a 40-person office, into a cohesive, collaborative unit by restructuring team, creating individualized development goals for members and establishing and fostering a supportive team culture. Led team to gain recognition as most trusted in agency.• Drove organizational excellence by implementing office-wide project reporting, creating templates for statements of work, project overview documents, estimation and status tracking.• Leveraged global relationships to expand Nike Portfolio by 100% by integrating Portland and North America offices into global AKQA Nike team network. Remained global AKQA escalation point for Nike DBT.

• Directed programme of work for Nike Western Europe and Central/Eastern Europe, leading five project managers and a 30-person cross-discipline team throughout all project phases, resulting in integrated marketing campaigns and web/mobile engagements. • Designed a web build social campaign,bespoke visual social feed, CMS content, and banner campaign.

• Delivered websites, digital activations, and integrated campaigns of up to £1MM for Unilever, Diageo, Nokia, Nike Europe, Nike Global Football, Nike Women, and Nike UK.• Led team of 15+ to deliver series of global projects for Unilever and Nike, including e-commerce sites, event sites, and integrated campaigns across multiple languages.• Managed all project phases and documentation, working with both client’s technical infrastructure and internal processes to ensure smooth, on-time delivery.