Alia Chopra Email & Phone Number

Burnaby, British Columbia, Canada

- Led 2 product verticals in a 2-sided marketplace, generating a combined annual revenue of $22M+.- Integrated with 2 vendor partners via REST APIs and led the delivery of new features by successfully managing vendor relationships.- Lead product discovery and delivery in an agile team through experimentation and iteration.- Collaborated with engineers, designers, marketers, sales, data analysts, and other stakeholders to successfully deliver prioritized features from the outcome-driven roadmaps. - Owned the product from ideation to end, including creating digital collaterals, enabling the salesforce, and training customer success teams for success.

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

- Improved accuracy of merchandize planning & allocation software and boosted reliability on sales audit software by leading an agile team of 5 to align system configurations to new business needs.- Owned the product delivery end-to-end by collaborating with business stakeholders to thoroughly understand their pain-points, conducting feasibility analysis with solution architects and engineering lead, and successful delivery of the product by leading the engineering team based in India.

Vancouver, British Columbia, Canada

- Recognized as SME within 4-months after demonstrating a strong grasp of AEX product capabilities.- Amplified internal efficiency by ~60% by introducing agile best-practices, categorizing incoming projects based on client-tier, complexity, and effort, and then creating a blueprint for each category.- Saved ~$1M/year/customer (i.e. financial institutes) in operational costs, reduced user onboarding time from 3 weeks (avg) to under a day, enabled increase in user acquisition by ~40% per customer, and increased customer NPS from 25% to 37% for 10+ financial institutes.- Streamlined, digitized, and automated merchant-onboarding workflow (instead of paper-based processes).- Advocated as the voice of the customer by developing empathy for customer and user pain-points. - Increased product adoption by implementing features like data-autofill between forms, real-time data validations and error messaging, automatic risk assessment through RESTful API integrations with vendors.

610 6Th Street New Westminster, Bc V3L 3C2

- Saved ~$1M+/year in operational costs for a client by leading a team of 3 to implement a B2B SaaS software. - Ensured alignment between customer needs, user needs, and software capabilities by conducting problem-discovery and validation interviews and training 60+ employees on software best-practices.- Facilitated a sales increase of ~40% for the in-house developed B2B software by enabling the sales team through digital assets like “value-proposition” documents, end-user guides, and training programs.- Decreased customer complaint volume by 25% by training customer service team on product capabilities, documenting FAQ’s, and by standardizing an escalation path.

1190 Melville Street Unit 510, Vancouver, Bc

- Increased operational efficiency of 5 departments and delivered a 3:1 ROI within a year for a client. - Created 5+ user guides and delivered in-person training to 50+ employees.- Enabled executives to track the company’s performance by re-defining department-specific OKRs and through dashboard creation.

Richmond, Bc

- Interviewed 50+ employees to understand and map their existing departmental and cross-functional processes (8 departments), presented improvement ideas to executives, and rolled out those initiatives. - Introduced a culture of continuous improvement by training 200+ employees on lean principles.- Analyzed sales data of 5 years to determine profitability trends and led the executives to discontinue 17% of items (contributing less than 0.05% towards revenue) Organika Health Products is a Canadian leader in quality vitamin, supplement, and functional food products.

Powell Street, Vancouver Bc

- Decreased cycle time by 20% and reduced customer complaints by 37% through various process improvement initiatives such as reducing non-value adding activities, creating streamlined documentation, and establishing an effective communication system.- Reduced overall cost by 30% though establishing KPIs, improving communication mechanisms with suppliers, and overall process improvements such as re-organizing the warehouse layout. - Conducted a cost-benefit analysis of 5 ERP systems and presented the top contender to executives.Christine Designs Ltd. is a privately owned company, which designs and manufactures high-end lingerie and sleepwear products since 1976. It focuses on manufacturing luxury lingerie products such as silk blouses, lace dresses, and bridal gowns

- Decreased customer complaints by 10% by introducing processes aimed to reduced resource conflict between made-to-stock and custom orders. - Reduced cycle time by 32% by creating processes to streamline cross-functional communication, improving business processes, created Standard Operating Procedures and SharePoint forms for 5 departments.Stemcell Technologies Inc. is a privately-owned biotechnology company that develops specialty Cell Culture Media, Cell Separation products, and Ancillary Reagents for life science research.

Richmond, British Columbia

- Assisted VP of Manufacturing in delivering Lean Yellow Belt training to 8 departments. - Designed and rolled out several continuous improvement initiatives resulting in 15 relevant improvement ideas within a 10 day period.- Decreased processing time by 14% by training employees on organizing their workplace using the 5S method (Sort, Straighten, Shine, Standardize, and Sustain).- Led an internal marketing campaign called "We Protect" to increased employee ownership, motivation, and morale. The campaign was designed to make employees aware of how Layfield products are saving the lives of people around the globe.Layfield is a vertically integrated company with manufacturing, fabrication, construction and distribution hubs strategically located across North America. It has its facilities and offices in Vancouver, Edmonton, Calgary, Toronto, San Diego, Seattle, San Diego, Houston, North Dakota and West Virginia.

Business Operations Management, Post Secondary Diploma

Activities and Societies: Representative - BCIT Recreation Services, Debate team, Member - APICS Association of Operations Management.

Product Management, Certificate

Data Analytics, Certificate

Scrum Product Owner, Certificate

Scrum Master, Certificate

Courses In Computer Science And Human Resources

Activities and Societies: Peer Tutor, Active member in organizing international festivals and events.

Information Technology, Degree

Activities and Societies: Debates, Coordinator - Campus Technology Fest, Volunteer - Tree Plantation Camp, Club Founder - Canopy (literacy.