Ali A. Email & Phone Number

I am a firm believer in the power of technology and science to make a positive impact on people's lives. With my dedication to being a part of this transformation, I have achieved academic excellence, finished my BS in CIS as valedictorian, earned my master's degree in Computer Information Systems, graduated summa cum laude from the Institute of Graduate Studies at Near East University, wrote an impactful Master’s Thesis. As a Customer Success Manager in the AI sector, I am driven by my passion for helping others succeed and grow. Through customized solutions and attentive listening, I am committed to ensuring my clients' satisfaction while also contributing to the overall success of the organization and continued growth.My contributions extend beyond academia. I have published a high-quality journal article in the field of Digital Transformation and a conference paper on Machine Learning. These publications are indexed in reputable databases such as Web of Science and Scopus, furthering the advancement of knowledge in these areas.Throughout my career, I have consistently exceeded customer expectations, leading to high client retention rates. By actively listening and delivering tailored solutions, I ensure the success and satisfaction of my clients. I am known for my strong collaboration skills and ability to work effectively with cross-functional teams to deliver innovative solutions.. Above all, my unwavering commitment to using my skills and knowledge to bring about positive change is my driving force.Mentoring and coaching team members is another area where I excel. By fostering their professional growth, I have helped them unlock their full potential and achieve their goals. Moreover, to my achievements in the AI sector, I have a strong background in the ICT sector. Here are some key achievements from my time in ICT:* Successfully hired and managed a team of 20+ professionals.* Successfully managed the delivery of 3000 sites to customers.* Achieved a 20% increase in revenue.* Improved Network KPI by 4%.* Reduced MTTR (Mean Time to Repair) by 25%.* Increased Network Availability by 6.5%.* Delivered a remarkable 500% growth in Network Bandwidth.* Managed a $2 million monthly budget.* Implemented effective HR planning, resulting in a 15% cost saving.In addition to my technical skills, I possess a strong entrepreneurial mindset and excel in leadership and management. My communication and negotiation skills, combined with my expertise in digital transformation and process development, make me a well-rounded professional.

Listed skills include Leadership, Presentation Skills, Digital Transformation, Microsoft Powerpoint, and 38 others.