• Developing patient-centered care strategies and policies, both on hospital level and policy maker level• Implementing improvement initiatives• Conducting staff training and education• Keeping up with industry trends and best practices

•100th in the world to receive the Planetree fellow in person-centered care. Which is a professionalcredential earned by individuals who know person-centered approaches and have an established track record of applying that knowledge to make healthcare better•Responsible for over 40 staff members • Drove initiatives and projects that made the hospital win best patient experience in the customer experience Live awards Middle east 2022 and # 1 private hospital in 2022 in Saudi Arabia according to Newsweek. • Worked with Planetree to make the hospital the first hospital in Jeddah to be accredited in personcentered care. • Created Hospital policies and procedures to enhance person-centered care.• Created strategies throughout the patient journey to enhance the patient experience throughout Fakeeh Hospital and centers in Jeddah which lead to an increase of 35% in patient satisfaction scores. • Put in programs for staff burnout, compassion, and person-centered care throughout Fakeeh Care which helped improved patient satisfaction throughout Fakeeh Care.• Created Multidisciplinary teams to collaborate more in person-centered care and bring better care to patients.• Created an electronic complaint system to better serve patients.•First woman in Saudi to receive a customer experience award by the UK-based Women In marketing awards for the year 2021.

teach in the Ambassador program which helps students grow by developing and teaching life long learning skills and by exposing the students with tools used to develop professional, personal, social, and emotional skills.

• Trained and advanced people within two departments and had helped boost sales and productivity • Established the Online Sales Department and had brought in 1 million riyals in revenue with in one

• Transformed and designed their advertisement for their Governmental sector which helped bring in new clients and help them meet the department target.• Establish Marketing campaigns that brought awareness to the services the department had to offer.

• Designed as well as fulfilled building half a story of classrooms in one and half month period which exceeded everyone’s expectations to have all classrooms ready for the new school year. • Oversaw the facility and drove a team as to prepared for the new school year with in a 2 month period time.

• Designed Company Profile which enhanced how they presented their services. • Designed social media posts and boosted audience traffic to their social media accounts.

Had worked with many contractors including but not limited to Saudi Bin Laden Group, Royal commission in Jubail and Spectra .Major projects responsible for: Marafiq water treatment project In Jubail * Expansion of the two holy Mosques Makkah and MadinahDunyati Hall Current Softel *Ascott Jeddah both Sari and Tahlia• Oversaw a team of 50 both foremen and workers Trained them in both leadership , site and technical skills and had worked with them both remotely and on site .• Self-learned a specific type of floor and became the only expert in Saudi Arabia in it and by self-learning our company was able to take on contracts.• Trained a group of 100 people from the contractor’s employees on a specific type of floor that they were not aware of.• Persuaded contractor to change the wrong product they had purchased and had made a profit of 15 million riyals.