Develop and maintain customer satisfaction and establish processes to ensure consistently high levels of customer service to Ontario’s education sector, broader public sector, and other not-for-profit organizations with OECM's comprehensive service offerings.Building Partnerships• Maintaining productive partnerships between OECM and its Customers; aligning OECM to our Customers’ priorities; serving as the primary contact for contract related services; and ensuring services are effectively delivered, issues and opportunities addressed.• Managing Customer ExpectationsAssessing the Customer feedback and improving procedures to ensure that great customer service is provided at all times; evaluating Customers’ experience against satisfaction goals and criteria; monitoring customer satisfaction levels and developing effective and efficient processes to identify, escalate and manage issues through to resolution.• Establishing Delivery ProcessesCoordinating with stakeholders to establish, refine and streamline delivery processes to ensure that Customers receive the same great experience from the initial stage and that stakeholder requirements are identified and addressed.

Utilizing my skills, experience, and knowledge to add value in complex procurements by working closely with Sourcing Managers, effectively analyzing data, and adhering to the Broader Public Sector Procurement Directive guidelines and other trade agreements throughout the sourcing cycle.• Experienced and understand the key differences and offerings between various RFX’s to be leveraged by customers as efficiently as possible,• Refined the Sourcing Team’s coaching culture and enhanced use of technology as Team Lead, by organizing motivational activities, developing OSCAR videos and resources, as well providing live training on OSCAR and Microsoft Projects.• Trained newer Sourcing Analysts by providing job-shadow sessions on various RFX tasks, to effectively enhance their knowledge and understanding on procurement activities and deployment of best practices.• Collaborated closely with Customer and Supplier Relationship Management teams to strategize the planning, research, and negotiations of RFX’s.

• Improved total company revenue by productively performing day-to-day operations, aggressively seeking new opportunities and promptly communicating details to necessary parties.• Established overall company workflow process by standardizing procedures and improving efficiency.• Analyzed market trends and competitive landscapes to maximize negotiations and sales.• Managed the entire portfolio while acting as a liaison between supplier, distributor and client by: advising quotations, lead times, agreements, credit applications, technical recommendations and follow-ups.• Proactively researched and developed relationships with prospects based on individual requirements.• Maintained key client data using CRM and accurately maintained and updated inventory, pricing, and reports on QuickBooks and Excel.• Expanded on the company product line and opportunities through researching, contacting and developing relationships with new suppliers.• Directed company priorities on a daily, weekly, and monthly routine.

• Delivered high quality technical directives to internal and external members.• Processed orders accurately and provided timely responses to inquiries.• Developed internal company pricing and inventory system, minimizing the time to process orders between suppliers and clients.• Managed multiple priorities effectively by judging priorities and allocating time efficiently.• Responsible for adding maximum value in profits and sales volume.

• Incident Management - Troubleshoot appropriate solutions and work-around to ensure clients can resume their critical applications.• Problem Management - Investigative analysis to seek product Root Cause Analysis from incidents to record issues and report details so that hotfixes can be applied.• Deliver high quality technical directives to internal and external customers.• Communicate clearly with different internal, third party and client teams.

• Promoted from Rides Operator to Supervisor within 4 months based on superior customer service, coaching, and adherence to company health and safety standards.• Gathered data of profits and ridership to compare with previous years to analyze trends, minimize costs, and maximize output and recommended follow-ups to maximize profits.• Managed a rotating team of 25 members with a maximum staff of 15 per day; oversaw individual growth and success of each team member.• Conducted safety checks with the collaboration of the maintenance team to ensure maximum security for customers.• Prioritized tasks in terms of urgency and ensured that all tasks were completed on schedule.• Operated effectively in fast-paced environment through efficient communication, motivation, and active listening.• Solved daily guest complaints by effectively complying to procedural guidelines and situational protocols with time-efficient solutions.

• Minimized inventory shelf time by analyzing remaining stock, ordering appropriate quantities, and ensuring an appropriate and accurate delivery date.• Performed quality-control checks on produce shipments to maintain a high quality standard and better customer satisfaction.• Established a safe and clean work environment through storage maintenance, product organization, and adhering to company health and safety protocols.