In my role as a Cellar Door Manager, I harnessed my passion for the world of wine to cultivate exceptional guest experiences and drive business growth.With a proven track record of leadership and innovation, I successfully managed operations, elevated customer engagement, and exceeded sales targets.Key Achievements:- Led a dynamic and diverse team, ensuring seamless daily operations by optimising staff schedules, managing inventory and implementing efficient processes to further customers experience.- Represented the winery at industry events, fostering partnerships with local businesses and strengthening community ties.- Furthered my skill in wine knowledge, hospitality management, and customer experience enhancement through active learning and following of industry trends.- Devised and executed captivating marketing campaigns to elevate guest experiences and significantly boost foot traffic.- Proficiently oversaw and orchestrated both private and public functions at the winery, catering to gatherings of up to 100 guests with seamless precision.