Aliah Wilson Email & Phone Number

As a Box Office Attendant, I provided exceptional customer service to patrons purchasing tickets for a variety of events. My responsibilities included handling credit/debit card transactions.In addition to processing transactions, I accurately distributed tickets and verified their authenticity to ensure a smooth and secure entry process. I also assisted patrons with inquiries regarding event details, seating arrangements, and pricing, ensuring they received the information needed for an enjoyable experience.During peak times, I effectively managed queues and crowds, ensuring orderly ticket sales and entry, contributing to the overall efficiency and positive atmosphere of the events.

As an Event Crew Member, I actively engaged in event labor, including heavy lifting and the handling of power tools, demonstrating both physical endurance and technical skill. My role allowed me to make significant on-site contributions to one of the largest agricultural events in the southern hemisphere—the Easter Show at Sydney Showgrounds.I took pride in laying the groundwork for this major event, ensuring that all logistical and physical tasks were completed efficiently and to the highest standard. My involvement in the event’s setup was crucial to its successful execution, highlighting my ability to perform under pressure and contribute meaningfully to large-scale projects.This experience not only enhanced my expertise in event operations but also reinforced my commitment to quality and teamwork in high-stakes environments.

Sydney, New South Wales, Australia

As a committed FOH Supervisor, I oversaw the administration of staff breaks and operational procedures, ensuring a well-coordinated and efficient work environment. My role involved assisting in the creation and implementation of systems, policies, and procedures to streamline operations and maintain compliance with industry standards.In addition to operational oversight, I played a key role in ensuring venue safety and risk management, diligently monitoring adherence to safety protocols. My focus on patron satisfaction was demonstrated through consistent delivery of excellent customer service and the proactive resolution of any issues that arose.I also took on the responsibility of creating and emailing detailed reports to keep stakeholders informed. My role extended to hands-on tasks such as ushering, ticket scanning, managing GoPhoto green-screen photo operations, and providing retail counter service, all contributing to a seamless and enjoyable experience for patrons.My dedication to operational efficiency, customer satisfaction, and safety has been integral to the success of the venue’s daily operations.

Whangarei, Northland, New Zealand

As a dedicated Guest Services Specialist and Night Duty Manager, I ensured a seamless experience for arriving guests by providing top-notch customer service. My responsibilities included professionally and efficiently handling phone calls, responding promptly to emails, and proficiently booking accommodations for guests. Notably, I organised events, including hosting the Women’s Rugby World Cup teams.In my role as Night Duty Manager, I adeptly attended to guests' needs and requirements, ensuring their comfort and satisfaction throughout their stay. To prevent any scheduling conflicts, I meticulously managed the calendar, implementing strategies to avoid double bookings and maintain operational efficiency.My commitment to professionalism and efficiency, coupled with my ability to manage diverse tasks, contributed to the overall success of guest services and the smooth operation of the accommodation facility.

Palmerston North, Wanganui-Manawatu, New Zealand

In the role of Office Junior, I demonstrated proficiency in accurate data entry into Excel spreadsheets, ensuring precision and reliability in information management. My responsibilities extended to investigating and auditing rate changes for customers, collaborating with retailers to secure the best possible rates for clients. This involved adept problem-solving skills to address any discrepancies and enhance customer satisfaction.A creative aspect of my role included designing engaging and informative brochures for the company, contributing to effective marketing strategies. Additionally, I took on the responsibility of recording and summarising team meetings by efficiently capturing minutes, aiding in the dissemination of critical information.Furthermore, I provided comprehensive support to all office leaders, offering assistance across various areas and contributing to the overall operational efficiency of the office. My multifaceted role showcased adaptability, attention to detail, and a commitment to enhancing organisational processes.