Ali Akbar Email and Phone Number
At ANZ, my role as a General Insurance Retention Specialist is centered on enhancing customer satisfaction through effective query resolution and cost-saving strategies. With a strong foundation in quality analysis and a knack for identifying and closing customer delivery gaps, I have honed my competencies in operational compliance and client servicing.My professional journey is marked by a commitment to excellence and a deep understanding of diverse client needs, thanks to my background in criminology. Through collaboration and a hands-on approach with team members, I strive to ensure a seamless experience for ANZ's diverse clientele, reinforcing the values of empathy and continuous improvement in every interaction.
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General Insurance Retention SpecialistAnz Apr 2023 - PresentAustraliaIn this role as a General Insurance Retention Specialist, I handled client concern to make sure general insurance queries are met with satisfaction, which includes cost saving alternatives in saving premiums. Educating client's about product and services which contributes towards premiums. Management of complaints and feedback. Also assisting transition of customers from QBE to CGU Underwriters. -
Quality AnalystAnz May 2022 - May 2023Sydney, New South Wales, AustraliaAs a Quality Officer, my primarily role was to ensure Quality of operations are met with any inbound and outbound from frontline staff. Making sure tasks have been compliant and completed as per policy and procedure. Also 100% accurancy is achieved by banking staff whilst executing contract notes for Investment Lending customers. I was also responsible for highlighting customer delivery gaps and providing improvement coaching to staff for customer experience both for Investment Lending and Share Investing and General Insurance frontline. Collaborating with team and maintaining a track of work for all weekly, monthly and daily tasks.
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Account ManagerAnz Mar 2020 - May 2022AustraliaMy role as an Account Manager was to assist customers opening new accounts for Share Investing. Follow ups with required necessary documentations and communicating the necessity of those documentation ensuring smooth process due to compliance requirements.Furthermore, assisting clients with login issues over the phone and sending followups via emails, as well connecting customer's with trading team to ensure exceptional customer experience and support is always available.
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Order PickerBox Corporate Sep 2011 - Mar 2016Brisbane, AustraliaFun working with a great team to pick and pack orders for corporate customers.
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OperationsDomino'S Oct 2012 - Nov 2014Brownsplainsworked with a great team to provide a high level of customer service. Making people smile is the best joy during work.
Ali Akbar Skills
Ali Akbar Education Details
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Criminology -
Runcorn State High School
Frequently Asked Questions about Ali Akbar
What company does Ali Akbar work for?
Ali Akbar works for Anz
What is Ali Akbar's role at the current company?
Ali Akbar's current role is General Insurance Retention Specialist @ ANZ | Quality Analyst, Account Manager.
What schools did Ali Akbar attend?
Ali Akbar attended Griffith University, Runcorn State High School.
What skills is Ali Akbar known for?
Ali Akbar has skills like Microsoft Office, Microsoft Word, Powerpoint, Research, Microsoft Excel, Customer Service, Strategic Planning.
Who are Ali Akbar's colleagues?
Ali Akbar's colleagues are Gautam Gopinath, Rachel Joy San Jose, Lalita Ghalay, Kiana Robles, Michaela Morrow, Kylie Meredith, Maria Marissa.
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