Aliaksei Papou Email & Phone Number

Naples, Fl, Us

- Successfully executed blockchain projects by fostering collaboration among remote teams and diverse stakeholders.- Streamlined project requirements to enhance cost-effectiveness, speed, and quality outcomes.- Consistently delivered features on time through efficient task coordination.

Remote

- Partner Relations & Program Management: Launched the Partner Program, implemented automation to enhance efficiency, and offered actionable feedback to strengthen partnerships. - Account management: Managed and nurtured a portfolio of key customer accounts, resulting in an increase in customer retention. - CRM Migration and Management: Led the seamless migration between CRM systems, ensuring minimal disruption to business operations and customer relationships. Expertly managed the company's CRM system, optimizing communication strategies and enhancing customer relationships.- Cross-team & External Cooperation: Streamlined processes to foster effective cross-team collaboration and external cooperation, promoting efficiency and enhancing team performance.- Software ingegration and workflows: Increased the efficiency of multiple teams' operations and saved 10k+ on integration services by setting up workflows in and integrations between ClickUp, Basecamp, Hubspot, Zoominfo, Copper CRM, Mailchimp, Airtable, Google Sheets & Docs, BambooHR, Discourse forum, Telegram, Discord.- Helped the Business Development team grow the ecosystem from 0 to over 200 projects by managing hundreds of communication channels with developers.- As a key advisor, I led the development and launch of multiple casual blockchain games and the gaming portal on Aurora Mainnet.

Remote

- Internal Operations: Successfully established and managed cross-functional internal processes by collaborating with multiple teams and creating detailed flow charts and instructions. It included automation of processes through integration software.- Customer success: Successfully led the user support team through the high-stress Mainnet launch and token IDO, ensuring seamless communication and resolution of customer issues. Implemented a proactive support strategy, resulting in an increase in customer satisfaction scores and a reduction of customer complaints.- Research and Analysis: Conducted a wide array of qualitative and quantitative research studies on market trends, competition, and industry developments. This task emphasized my versatility in analytical tasks and understanding various facets of the industry.- Marketing and PR: Demonstrated adaptability by setting up comprehensive marketing processes, leading PR, and managing social media activities, showing my ability to work effectively across a variety of functions, increasing the number of followers from 0 to 100,000 within 6 months.- HR Process Management: Streamlined HR processes, focusing specifically on critical areas of employee onboarding and offboarding. Spearheaded the development and implementation of a comprehensive employee handbook, streamlining company policies and procedures. Achieved a reduction in employee onboarding time, improving the overall onboarding experience.- Directed the creation of extensive technical documentation for our blockchain platform, catering to developers and promoting platform adoption. Increased the developer community as a result of the improved documentation, making our blockchain more attractive for developers.

- Led partner relations, negotiations, and supply chain management of an Amazon seller business, leading to the successful launch of products on Amazon;- Negotiated procurement agreements, marketing contracts, customer support initiatives, elevating the customer satisfaction score (Amazon reviews) and increasing company revenue.- Managed content creation, ads strategy, product listing, promoting the success of the products post-launch.

- Conducted extensive quantitative and qualitative research on a range of topics including Business Management, Micro and Macro Finance, and Economics;- Leveraged advanced tools like Excel, Eviews, SPSS, and Stata to perform rigorous quantitative analysis.- Applied statistical analysis techniques to identify dependencies and causal effects; - Increased customer satisfaction by leading communications with customers to understand their needs and formulate the requirements to internal teams.

Organized, managed, and coordinated sales activities of the company, prepared paperwork for international shipments, sales agreements, packing lists, shipping documents. Interpreted contract negotiations, translated legal and technical documentation.

Bachelor Of Arts - Ba, Germanic Languages, Literatures, And Linguistics

Activities and Societies: College Newspaper Editor-in-ChiefA Degree in Education, Literature, and Languages. Translations, Essay Writing.

Online Certificate, Game Design And Development

- Introduction to Game Development - Principles of Game Design - Business of Games and Entrepreneurship - Game Development for Modern.