- Developing detailed project plans and timelines for establishing C6 Capital and its sales initiatives- Creating comprehensive operational plans, policies, and procedures to support C6 Capital's short and long-term goals- Coordinating cross-functionally to enable seamless execution of the sales operations- Establishing efficient processes and workflows for the C6 Capital tele-sales team- Overseeing day-to-day sales operations, including team management, performance tracking, and quality assurance- Defining and tracking key performance indicators (KPIs) to measure operational effectiveness, productivity, and customer satisfaction- Continuously identifying and implementing process improvements to enhance productivity and customer experience- Generating comprehensive performance reports and dashboards for C6 Capital sales projects- Leading the recruitment, training, and development of the C6 Capital operations team

- Specialized in teaching Finance, Economics, and Management Courses.- Developing and delivering course content and materials, including syllabus, lecture notes, assignments, and assessments.- Conducting lectures, discussions, and other classroom activities to engage and educate students.- Assessing student performance and providing feedback on assignments and exams.- Collaborating with other instructors and academic staff to ensure the quality of teaching and learning across the department.

-Accessed practical simulations in various roles on the buy-side and sell-side, providing a deep understanding of the global markets.-Worked buy-side for a hedge fund in a simulation, trading equities, bonds, and currencies across various industries-Operated in asset management, securing a profit of $240,000, with an ROI of 18%.-Worked sell-side, managing client relationships and liquidity risk, with competitive scores in client matching (75%) and risk management (83%). -Engaged in live simulations for top financial institutions, covering M&A, Private Equity, Sales Trading, Market Making, Asset Management, and Commodity Trading.

- Conducting market research to identify potential business opportunities and analyzing market trends. - Developing and implementing strategic plans for business growth and expansion.- Identifying and building relationships with potential clients, partners, and stakeholders.- Collaborating with cross-functional teams to develop and implement marketing and sales strategies.- Analyzing sales data and market trends to make informed business decisions.- Developing and maintaining a strong understanding of the industry and competitors.- Creating and delivering presentations to internal and external stakeholders.- Monitoring and reporting on the performance of key business metrics.- Managing and prioritizing multiple projects and tasks simultaneously.

- Established and managed two departments with more than 150 employees.- Determines the department's operational strategies by conducting needed assessments and performance reviews.- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.).- Prepares performance reports by collecting, analyzing, and summarizing data and trends (rates, costs, customer service metrics, etc.).- Hire, coach, and provide training to personnel to maintain high customer service standards.- Maintains and improves the daily operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans.

- Develop objectives for the call center’s day-to-day activities.- Determines call center operational strategies by conducting needs assessments, performance reviews.- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.).- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends (sales rates, costs, customer service metrics, etc.).- Hire, coach, and provide training to personnel to maintain high customer service standards.- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans.

- Handle customer inquiries and incoming calls.- Conduct outgoing calls and campaigns.- Resolve customer issues and complaints.- Provide products and services information to customers.- Follow up customer calls where necessary.- Manage and administrate chatbot performance.- Handle department's reports and KRIs.- Contributed in developing and implementing the Chatbot Project.- Conducted a comprehensive department’s performance analysis.- Conducted a comprehensive credit card portfolio analysis.- Participated in developing the department's strategic planning.

- Handle over 50 foreign currencies on a daily basis.- Cross-sell the company products & services.- Recommend new products and promotions.- Improve customer retention rates and growing revenue.

- Conducted risk-based internal audit, and review key controls for various diversified sectors.- Assessing how well the businesses is complying to rules and regulations.- Execute Sharia'h compliance advisory in accordance with CBB rule book requirements.

- Serve customers in loan requests, process to loan approvals, and closing loan deals with customers.- Cross-sell company's products and services based on customer needs.- Research and resolve customer problems, acting as the customer liaison between other companys' departments when necessary.- Ensure and maintain excellence in front-line coverage to greet and assist walk-in customers and cover the phones.

- Assists the sales team.- Prepares and then follows up on any sales quotations made for clients, negotiating terms with the client.