• Enficiently troubleshots any IT related issue for all internal users.• Installs, configures and troubleshoots Windows operating System and associated end user software.• Maintains and repairs PC hardware.• Provides support on mobile devices (iOS and Android).• Supports, maintains and manages network printers.• Monitors network activity within Comtech and Customers to ensure maximum service availability and performance based on SLAs.• Works with providers to ensure hardware repair / warranty replacement.• Manages Meraki MDM for all Mobile devices within Comtech.• Manages and developes workspaces in Numera Footprints.• Deployes new IT hardware to all internal users .• Supervises the internal ticketing system to ensure the SLA criteria is met.

• Control the budget and expenditures of the department• Recruit and supervise computer analysts, engineers, technicians and other personnel and oversee their professional development and training.• Establish and maintain relationships with suppliers and clients• Reviewed and custom built computers to outfit clients' requirements. • Offered phone-based technical care for clients, available on-site if required• Designed and implemented wired and wireless networks that fits customer requirement • Trained and supported technicians or “train the trainer”.• Kept track of the tickets generated by the clients and assured the prompt solution or escalation of he problem

SERVICE MANAGER (Consultores POSitivo, C.A. Mar 2004 – Dec 2010)• Control the budget and expenditures of the department• Recruit and supervise computer analysts, engineers, technicians and other personnel and oversee their professional development and training.• Establish and maintain relationships with suppliers and clients• Reviewed and custom built computers to outfit clients' requirements. • Offered phone-based technical care for clients, available on-site if required• Designed and implemented wired and wireless networks that fits customer requirement • Trained and supported technicians or “train the trainer”.• Kept track of the tickets generated by the clients and assured the prompt solution or escalation of he problem

• Provided Technical Support on a 24x7 basis in Hardware, Software and Networking to a +100 Customers on site.• Provided PC troubleshooting and repair.• Installed Active Directory. • Installed virus prevention. System • Installed and Configured / upgraded OS’s Windows 2000/2003/XP/Vista/ 7 and MS Office Suite. • Configured, Authenticated and Maintained wired and wireless Wi-Fi networks, Wireless Routers, and Access-points.• Maintained, based on a previous contract all Desktops units and printers.

• Provided Technical Support on a 24x7 basis in Hardware, Networking, Windows 2000, Windows 95, Desktop Software, MS-office to several SMBs