Aliana Che Jani Email & Phone Number

Kuala Lumpur, My

Federal Territory Of Kuala Lumpur, Malaysia

Expertise in SQL for database troubleshooting and optimization, instrumental in identifying and resolving complex database-related challenges to ensure seamless system functionality.As an application support engineer, my portfolio covering but not limited to;-Generate daily report (Bank, Merchant, and partners)-Troubleshooting issues (Mainly assist in solving issues between partners and clients)-2nd Level Support (Providing technical support to end-users)-Identity and Access Management (IAM) for internal staff and partners -Collaborate with business partners to understand their requirements and guide them in integrating the company's APIs.-Log, track and manage incidents reported by users, ensuring they they are addressed within agreed service level (SLA)-Work closely with development and QA team-Assist is the deployment of new application version or patches-Services continuity and Disaster Recovery

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

For Kenanga Investment Bank Berhad (KIBB) and its subsidiaries (Kenanga Investors Berhad, Kenanga Islamic Investors Berhad, Kenanga Futures, Kenanga Capital, Kenanga Trustees Berhad, I-VCAPManagement)Portfolio covering but not limited to:-Arrange Data Patching monthly for every system in Kenanga and its subsidiaries (KIBB, Kenanga Investors Berhad, Kenanga Future)-Help Infra-Team to reorganize Patching Activitiy for Quaterly and assist all the system support and vendor to make sure there is no high risk/impact during system patching.-Arrange the Apps Registration involving all apps and help to organize their Certificate and Secret based on their Expiry date.-Help to arrange the device inventory by updating their status whether it is onboarding/inactive or active-Daily Monitor for the device’s inventory -Perform Qualys scan for all Kenanga System and its subsidiaries to make sure all the system is in good condition and score A and above for every months

Ampang, Federal Territory Of Kuala Lumpur, Malaysia

Work as Part timer during semester break.-Work as cashier at Aeon Big Ampang-Work in shift-processing and receiving payments in retail-based establishments-Working the cash register (processing payments, issuing receipts)-Greeting customers and helping them with any questions they may have.

Labuan, Malaysia

Working as salesperson during my semester break and continue working as the semester started as Malaysia is still in Movement Control Order.-Work both on-site and Online. Mainly manage their social media and do marketing work.-Do Live broadcasts via FB and Instagram consistently -Work as Rider/Delivery person and deliver their products to the customer doorstep.-Working as salesperson in-store (assist customer during buying and handling phone/tablet screen replacement)

Associate'S Degree, Computer Software Engineering

Activities and Societies: Leadership and volunteering -Vice President for Himpunan Siswazah Kelantan (HIMSAK) from 2022-2023 -Treasurer.

Education record

Activities and Societies: College Leadership -College Level Head -Facilitator for the “Speaking for Confidence” workshopFoundation.

4A, 5B+

Activities and Societies: 1) Treasurer of Badan Dakwah dan Rohani (BADAR) 2016/2017 2) Graduate with First Class (SPMRSM) 3) Participate.