Alia R. Email & Phone Number

Dubai, Ae

United Arab Emirates

* Manage a P&L portfolio valued over 110 Million USD.* Responsible for managing 1200 + Industrial and VIP key customer accounts across 22 sectors.* Lead a multicultural team of 10 Key Account Managers.* Accountable for achieving revenue targets and customer relationship management KPIs.* Lead the charge in ensuring our revenue targets are met through renewals, expansion opportunities, value added services and any other income stream and developing/nurturing strong client… Show more * Manage a P&L portfolio valued over 110 Million USD.* Responsible for managing 1200 + Industrial and VIP key customer accounts across 22 sectors.* Lead a multicultural team of 10 Key Account Managers.* Accountable for achieving revenue targets and customer relationship management KPIs.* Lead the charge in ensuring our revenue targets are met through renewals, expansion opportunities, value added services and any other income stream and developing/nurturing strong client relationships. My focus is on understanding our clients' unique needs, challenges, goals and delivering tailored solutions that go above and beyond their expectations.I collaborate closely with our internal cross-functional teams, including business development, sales, operations, marketing, engineering, product development and customer support and externally with Government/Private entities to ensure seamless execution of account plans and initiatives. Together, we provide exceptional customer service and achieve client satisfaction at the highest level. Show less

Dubai

Key Profile:•Managed P&L portfolio valued over 30 Million USD.•Lead a multicultural team of 50 sales and admin staff across the UAE.•Restructured the sales organization, re-engineered business processes. and implemented new sale strategy based on collated market intelligence, customer segmentation & new strategic alliances.•Collaborated with marketing, strategy, engineering and other Government bodies to develop short/long term strategy.•Handled additional portfolio of… Show more Key Profile:•Managed P&L portfolio valued over 30 Million USD.•Lead a multicultural team of 50 sales and admin staff across the UAE.•Restructured the sales organization, re-engineered business processes. and implemented new sale strategy based on collated market intelligence, customer segmentation & new strategic alliances.•Collaborated with marketing, strategy, engineering and other Government bodies to develop short/long term strategy.•Handled additional portfolio of Acting Director Channel Partners to build and strengthen strategic partnerships•Evaluated team performance & rendered productivity enhancement feedback; organized training sessions for team members based on identified training needs Show less

Dubai

Key Profile:•Managed a range of Customer Experience projects to help establish ENSPA as a customer centric organization•Re engineered business processes and spearheaded 300 team members to support the successful delivery of key change programs for Call Center, Voice of customer, Customer Loyalty Program, Call Center, Customer Recovery Process, Customer Journey, Mystery Shopping Program & Mobile Application•Delivered 46% improvements in NPS scores•Defined and implemented a suite… Show more Key Profile:•Managed a range of Customer Experience projects to help establish ENSPA as a customer centric organization•Re engineered business processes and spearheaded 300 team members to support the successful delivery of key change programs for Call Center, Voice of customer, Customer Loyalty Program, Call Center, Customer Recovery Process, Customer Journey, Mystery Shopping Program & Mobile Application•Delivered 46% improvements in NPS scores•Defined and implemented a suite of Customer Experience KPIs across all touch points and journeys, being applied in balanced scorecards across the business to drive customer centric behavior•Improved call center average call handing time by 154% Show less

Pakistan

Key Profile:•Joined Shell as Territory Sales Manager, growing to lead the regional front-end team over the next 5 years.•Accountable for fuels and additives business with turnover of 435 Million USD•Managed large team of 7 territory managers and 205 Retail franchisees•Successfully managed projects of strategic importance such as launch of differentiated product offerings through interaction with complex stakeholder maps including marketing, technical, operations and supply… Show more Key Profile:•Joined Shell as Territory Sales Manager, growing to lead the regional front-end team over the next 5 years.•Accountable for fuels and additives business with turnover of 435 Million USD•Managed large team of 7 territory managers and 205 Retail franchisees•Successfully managed projects of strategic importance such as launch of differentiated product offerings through interaction with complex stakeholder maps including marketing, technical, operations and supply chain•Assigned additional responsibility of office administration which included representation of Shell at Government forums, management of office property, operations, employee relations, legal affairs and HSSE•Strengthened company's business by leading SAP implementation in sales Show less

United States

Pakistan

Pakistan

Pakistan

Pakistan

Inspirational Leadership: Leading With Sense Specialization, Leadership

Mpa, Public Administration

Awarded Gold Medal for securing top position Course Work included Marketing, HR, Finance, and IT Management