Alias Peter Palal Email & Phone Number

Christchurch, Canterbury, New Zealand

United Arab Emirates And Bahrain

As in the role of ICT Engineer my work/project management skills are mentioned belowAdministrator of the School / College ERP applicationSetting up and training new customersLearning Management SystemHandling all the Microsoft office 365 issuesDigital Language LabsImplemented new modules for the ERP applicationYear shifting of the ERP application without affecting the existing dataExperience in system troubleshooting and fault fixingAnswer customer queries about the ERP applicationImplementing new features in the ERP application based on users needGood troubleshooting skills in Hardware, Printers, operating system and Networking areasExperience in WordPress, Updating school website on daily basisConfigure antivirus software to fully protect IT environmentProvide training sections for the new users and conduct remote troubleshooting where required, and follow up with clients to ensure issues have been resolvedProvide day to day support for software reconfigurations to aid in function customizationTest software performance throughout the desktop network to ensure peak performance

Trivandrum, Kerala, India

As in the role of Support engineer I am performing the roles are mentioned below.Server monitoring using Nagios and ICINGA, Proactive Support.Hands on experience in Linux and Windows Server Administration.Familiarization with virtualization platform VMware, Hyper VHardware maintenance support, IIS AdministrationActive Directory Management with in-depth knowledge on GPOInstalling, Assembling, Troubleshooting Hardware and Networking devices.root level server administrationConfiguration of authentication and authorization of Active directory services.Basic understanding of AWS cloud technologies.Experience in Windows server 2008/2012 networking environmentExperience in server backup and restore.Deliver technical support for clients, working with WHMCS, Zendesk, kayako ticketing systemSoftware installation in the servers (ffmpeg,nginx etc)Examination of network servers equipment and Maintenance of networking systemsInstallation and configuration of DNS, DHCPFailover clustering windows 2012 serverTroubleshooting in Hardware, Printers, operating system and Networking areas.Mail Server configuration SMTP, POP, IMAP Installed, supported, and configured software applications on ServersConfiguring and maintaining web servers like APACHE, NGINXClient chat.

Bachelor Of Technology (B.Tech.), Electronics And Communications Engineering

Education record