▪︎Plan, organize, direct, control, and evaluate the operations of information systems and electronic data processing.▪︎Develops, manages, and implements hardware maintenance, software support, network and remote backups, upgrades, and Internet support.▪︎In conjunction with the management team of system development, assist with the creation and upkeep of the information management system (IMS) for the organization.▪︎Conduct regular performance tests of web applications to uncover any problems or flaws and effective fixes.▪︎Respond to staff queries in a timely and accurate way, via phone, email, or chat. Identify staff problems and help staff by following policies and procedures.▪︎Produce periodic reports of technical support operations to company management.▪︎Develop and implement IT and MIS policies for electronic data processing and computer systems operations and development.▪︎Assist with the upkeep of other (local or cloud-based) digital file systems and make improvement suggestions as necessary.▪︎Coordinate with the MIS team to ensure that technology, infrastructure, and operational requirements are met.▪︎Manage and update the website and content management system of the organization. Data analysis on reports and data collection forms development.▪︎Maintained a comprehensive inventory of hardware and software for all company servers, laptops, and mobile devices.▪︎Managed the IT infrastructure in the department, including network and server hardware, security updates, OS patches, drivers, and BIOS flash.▪︎Coordinate with field teams to manage updating the system location dataset while comparing it to other existing datasets.▪︎Support ODK/kobo form creation, implementation, and administration in accordance with program requirements.

▪︎Write technical and non-technical requirements, as well as keep track of all procedures.▪︎Design and Update web application features to enhance performance.▪︎Implement server-side logic to process front inputs. Interact with SQL database.▪︎Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality.▪︎Ensure the appropriate security standards have been implemented. Create written documentation for the different components.▪︎Redesigned the website to create a more visually appealing, user-friendly experience.▪︎Test and Debug all modules before going to production.

▪︎Write custom HTML, PHP, CSS and JavaScript for existing websites and applications.▪︎Design, recommend and pitch improvements to new and existing features.▪︎Assist in troubleshooting issues on web-based systems.▪︎Update and edit website content, posts and pages.▪︎Provide technical support related to web-based systems to internal teams.▪︎Test and give feedback on new and existing technologies.▪︎Create prototypes and experiment with new technologies and features as assigned.

▪︎Respond to customer queries in a timely and accurate way, via phone, email, or chat.▪︎Identify customer needs and help customers use specific features.▪︎Update our internal databases with information about technical issues and valuable discussions with clients.▪︎Install, configure, and troubleshoot computer systems, servers, and network issues.▪︎Produce periodic reports of technical support operations to company management.