An effective communicator with the strong process, analytical and problem-solving abilities. With more than 20-years of experience from different companies of various industries. Accomplished numerous IT projects, deployment and operations of various applications across different geo-locations with complex IT Infrastructure.

 Managing IT Infrastructure, Application & Support operations for entire West & East region of all Landmark Group formats- Lifestyle / Max / Splash / HomeCentre Work closely with Business to develop & design digital initiatives for customer experience Developing and supporting Management dashboard and multiple regional MIS. Managing almost 60+ stores and 4 Warehouses with Team of 75+ IT Engineers.  Rollo-out of New Store Projects and New Infrastructure/ Applications at the stores  Restructured the Regional IT Support structure and optimize the resources  Managing all Retail Infra like POS, PDT, Printer, Scanner, Footfall sensors, Sensomatic, CCTV etc. IT Infra h/w & network Evaluation/ Budget/procurement/ AMC / Disposal / Audit / Policy etc.  Optimization of assets at the store and rationalizing the use of Cash tills (Capex & Budget control)  Implemented various projects like ORPOS V14, GST, Office O365, Wooqer, ER Reports, Fareye, Self-checkout, Basecamp, Virtualization Server, PCI-DSS, Mobile PoS, Endless aisle (poc), QMS, CRM Loyalty etc.

InnoWorth Technologies Pvt. Ltd. is a pioneering venture, enabled by technology and innovation, operating in the eco-system of (FMCG) brands and retailers (Kirana) and consumers in India. It will bring transformational information services which will radically influence the way this ecosystem is run today, and will have substantial societal impact.Acting as National Manager :- Set-up entire IT and Business Operations process for FMCG Stores (Deployment, Activation, Training)- Set-up Central IT Helpdesk support for Kirana (FMCG Stores) while managing & monitoring the IT Infrastructure on Capex/Opex Model (More than 100+ stores)- Set-up and Managing IT Operations team for Store deployment/activation/training FMCG Kiranas- Working on Optimization & efficiency in operations for scale-up plan. - Acting as Business Analyst for In-house PoS development (Windows/Android PoS) - Evaluating various PoS h/w, peripherals & different Retail PoS Application- Co-coordinating for requirements in CRM/PoS to Technical development team for improvement- Testing/UAT of retail application on Windows and Android platform - Evaluating vendors/partners for IT hardware, software, services and retail stationery.- Defining the RFP/SLA/SOW for Vendors for hardware, Software and Support- Sourcing the Tablet/ PC / PoS Hardware with peripherals and doing the asset management - Identifying activities needed for deliverable/milestones in Project planning.- Setting up KRA’s with recruitment and managing a team of more than 15 team members - Giving Business requirements to software development team for efficient operations- Managing In-store advertisement centrally with narrow casting method for loyalty & brand offers.- Managing promotion activities with almost 50 promoters by in-house and outsource agencies for consumer enrollment at FMCG stores

Assisting Head of IT for all IT end to end support.Managing all IT Infrastructure of Office & WarehousesManaging various IT projects Supporting various Retail Business Application's & ERP Giving support to more than 50 Croma Stores for PoS Setup and OperationsRedifned the IT policy, security & processNetwork Implementation & ManagementVendor Management and IT Budgeting.Disaster Recovery & Business Continuity Plan

Server Administration: Managing of ADS 2003, MS-Exchange 2003, BlackBerry Server, WSUS 3.0, MS-SQL 2008, Microsoft IIS, Symantec Enterprise Vault, Network Printers, UPS and LAN. Daily Backup & Restore with ArcServe for Windows on D2D & Autoloader and AS400 Server backup on Tape Library.Business Applications: Supporting Retail ERP Functions & PoS Application. Coordinating for SAP/Symphony Application Implementation for Croma. Gave support & training to users 50+ Croma Stores, SpaceMan 8.0, Cognos TM01.Documentation: Creating IT Handbook & Policy, Forms, Asset Details, Network Diagrams, and SOP for Installation/configuration of System & Business Applications.Budget: Making the budgets for IT Capex & ARCVendor & Asset: Procurement, Negotiation, Getting quotes & evaluation, Escalation, Raising P.O & Capex, Software renewal of License, AMC and reviewing the SLA’s. Networks: Monitoring & co-ordination MPLS & ILL Links like: R/F, ISDN, LL, VSAT & HSD on Data Card. Review downtime for SLA & RCA for failure. Security: Frotigate Firewall, FortiAnalyzer, GFI Anti-Spam, ISA 2004, McAfee ePO, GPOProjects: Evaluation, Case Studies, Planning & Implementation for New Warehouse’s & Stores setup, MPLS connectivity on R/F, Auto failover, Video Conference, CCTV camera, WiFi for Office, Email Archiving, UPS, MFP printing solutions, Backup solution on Autoloader & D2D, Replacing all n/w devices, replacing Cisco firewall with UTM Frotigate 110C, FortiToken for Vpn , HRMS, Virtualization & DR

 Manged entire IT Store Operations for front-end Application of Shoppers stop, Crossword, MotherCare. Checking & reviewing of the Process checklist of Store Operations Co-coordinating with Support Engg across the stores for any changes/implementation. Acting as a L2 Support for different ver. of Win/Dss (JDA's Front-end Application). Installation & configuration of Win/Dss for the New Stores. Effectively managed pool of issues, from assign to closure Involved in WinDss up-gradation project across all the stores

 Single point of contact for QDPC on behalf of FM Support. Ensure that the calls are Logged & closed with in SLA  Preparing Hits & Misses report ever month. Making Shift Roaster for the Engineers. Ensuring of proper Training g of Engineers & Helpdesk Asset Inventory Management – As per the ITIL norms. LAN Inventory of Ports & Switches  Designing & Modifying of the IT Forms. Planning for any Internal Projects.  Coordinating with vendors  Preparation of IT related documents. Implementation of new process for delivering the best service deliverables Weekly Check up of all Servers, Desktop & Laptop for AntivirusUpdates. Worked on Remedy & HP Openview to Log the calls for server’s (Change Management ) Submitting daily, weekly & monthly Run Sheet to Program Manager

 Cleared the ITIL Awareness online test of Microland. Administration & Managing of Win2K & 2K3 Servers, Novell 5 Server, Network Printers and LAN. Handling IBM eServer xSeries 342 ,Compaq Prolaint ML370 , HP Prolaint ML350 & ML 380 Constant monitoring the servers as well as network by using Compaq Insight manager and Free Ping. Daily monitoring the Servers by Disk space & CPU Utilization. Configuring maintaining & managing Lotus Notes Client R6. Configuring the VPN Clients, IPass dialer on laptops for remote users Configuring the Citrix Client  Attending & Resolving the Calls within SLA Time line  Giving support to over 100 systems including Compaq, IBM machines and Laptop’s.  Supporting the software installation of Quintiles Business Application like Clintrial, CTCA & Cardgaurd Reynolds Pathfinder. Daily Backup & Restore with Veritas v.10 & ArcServe 2000. Weekly backup of ERD of All servers.

Placed at Shoppers Stop Ltd and FCB UlkaSupporting day to day IT Support calls of Shpoppers Stop - Stores across mumbai.Ensure that the calls are Logged & closed with in SLA Ensuring of proper Training of EngineersAsset Inventory Management – As per the ITIL norms.LAN Inventory of Ports & Switches Planning for any Internal Projects. Coordinating with vendors Preparation of IT related documents.Implementation of new process for delivering the best service deliverablesWeekly Check up of all Servers, Desktop & Laptop for Antivirus Updates.

Installation and networking of more then 100 machinesMaintenance and trouble shooting of various Desktop machines.Handling Totally in NT Platform (NT workstation on all the client side).Networking, Cabling, Configuring Systems at the various centers in MumbaiInstallation and working on operating systems like DOS, Windows all edition, Windows NT Server and WorkstationInstallation & Troubleshooting on the entire Graphic & programming software’s.Installation and configuring SQL Server, Proxy Servers, IIS Server, Site Server, WAP Server etc