Spearheading the high-performing Sales Engineering and Sales group across the Americas, working in tandem with cross-functional teams including Sales, Product, Analytics, and Executive Leadership to drive year-over-year revenue growth in the Unified Communication, Contact Center, Payments, and Infrastructure industries. Focused on aligning team capabilities with organizational KPIs and goals, ensuring exceptional customer experiences, and promoting innovation.• Leading strategic initiatives to attain $30M+ in revenue, securing 10-15 new customers per half for Collaborate (Unified Communication/Contact Centers), Transact (Payments), and Infrastructure solutions across the US, Canada, and LATAM region• Achieving a 97% renewal rate and maintaining a 98% retention rate with an average tenure of 5+ years by prioritizing customer satisfaction, fostering career progression, training, and growth opportunities, and driving a data-driven, customer-centric culture• Driving an average team win rate of 40%, with 70+% for top performers, by implementing tools, analytics, and processes that optimize workflow, increase efficiency by 30-40%, and boost win rates and YoY revenue• Collaborating with cross-functional teams to align product portfolios with market demand and customer trends, including organizing Customer Advisory Board events that resulted in a 100% satisfaction rate from attendees, and supporting product development with data-driven insights and user-centered strategies• Attracting, recruiting, and retaining top talent by creating a supportive and engaging work environment, providing ongoing coaching and mentoring, and nurturing a culture of professional development and growth that encourages employee retention• Guiding a skilled team of Account Executives in IR's Testing and Service Provider segments, maintaining a sales success rate of 98-100+% consistently each quarter

Led a seven-member pre-sales Solutions Engineering team responsible for technical sales to enterprise, service providers, and payment customers across the U.S., Canada, Central, and South America. Collaborated with cross-functional teams to develop sales strategies, including system design, requirements analysis, proof of concept engagements, system installations, and upgrades.• Drove innovation and adoption of software technologies and evolving consumer trends, resulting in a 30% year-over-year sales revenue increase while maintaining high levels of customer satisfaction for new and existing clients• Managed a multi-skilled remote team to successfully deliver sales presentations, product evaluations, system configurations, and troubleshooting, achieving an average team retention rate of 98%• Fostered technical relationships throughout the sales process, providing training to partners and vendors, and consistently focusing on attracting, recruiting, coaching, and mentoring top talent• Collaborated with R&D leadership and product teams to achieve a 97% renewal rate by ensuring product offerings aligned with market and customer demand, and facilitated seamless communication between product development and sales teams to adapt to market trends and enhance product strategies

Drove pre-sales engineering solutions in the UK, Ireland, and the U.S., leveraging industry and product knowledge to generate nearly $4.5M in annual sales for the UK and Ireland. Collaborated with customers' C-level decision-makers and key users to ensure success and satisfaction. Partnered with internal and external stakeholders globally to design and implement top-tier product offerings. Developed partnerships with vendors such as Avaya, Cisco, and Microsoft for enterprise and service providers.• Boosted sales by 46% and services by 32% in the UK, building relationships with global stakeholders across major office locations• Closed approximately $6M of the company's $11M total sales from July 2017 through December 2018 in the Americas, working with Fortune 500 clients like Farmers Insurance, HSBC, Dell, TD Ameritrade, Tata Communications, Marriott, and FedEx• Launched an innovative product that increased global revenue by $2M in two months and saved clients millions in fines via enhanced call recording regulatory compliance• Established brand awareness for the company's Microsoft product line, fostering partnerships with Microsoft and key stakeholders to promote consumer awareness• Represented the company as a speaker at major industry events and blogs such as UC Expo and Microsoft MVP Skype podcasts; authored content for company and public blogs as well as customer-facing collateral• Achieved a 90% customer renewal rate by managing customer relationships and satisfaction, demonstrating leadership skills in customer-centric roles• Provided subject matter expertise in multi-vendor technologies such as Unified Communication systems, call recording, Contact Centers, and Session Border Controllers at pre- and post-sales levels• Founding member of the company's Innovation panel and process, a seven-member team responsible for fostering an innovation culture

As a Channel Systems Engineer (SE) at Avaya, my primary focus was serving as a trusted advisor to the British Telecom (BT) sales team and BT local businesses within the Avaya solutions portfolio. I regularly communicated with our customers and facilitated informational seminars on technology and solutions offerings. Proud achievements include:• Helped to close $1.5M contract with BT Small and Medium Enterprises (SME) by developing close ties to the Avaya research and development team.• Played an integral role in Avaya displacing Mitel in BT business.• Helped develop UC module solution that transformed IP Office into a single box solution for smaller customers, providing services like voicemail and software out of the box.

I joined the Global Accounts Team as a Global SE for a key global account – SWIFT (Headquartered in Belgium). I was responsible for keeping regular communication with SWIFT to make sure that all of their requirements were met, as well as designing and checking all global technical outgoing quotes to ensure they fit the customer’s requirements. Additionally, I assisted in solving various technical issues to strengthen our relationship with the customer and drive business, and was also a member of the Global Content Governance Team for the Nortel Proposal Management Tool.During my role as Global Account SE, I took on the responsibility as Bid Manager for the Middle East territory for a period of four months. In this time, I won 60% high profile smart city bids into the Middle East by understanding the clients’ needs and fulfilling expectations.My duties included:- Handling DCA calls- Making sure outgoing documents were high quality and represented the brand well- Regular team checkpoints to ensure everyone was aware of pending actions and strategy for the bid.- Meeting all deadlines in relationship to bid timelines.

In this role, I worked with the Enterprise Bid Manager on various High Profile Enterprise bids - Requests for Proposals (RFP), Requests for Quotation (RFQ), and Pre-Qualification Questionnaires (PQQ) and successfully managed many key enterprise bids.Most notably, I worked on a large project to create a Global Proposal Management Tool (details outlined in Project section) that increased bidding rate, accuracy and consistency across the organization. This project involved coordinating the bid management processes including RFP, RFQ, and PPQ, and delivering strategic approaches to win bids. I collaborated with sales and other cross-functional teams to troubleshoot and resolve IT issues contributing to seamless operations.I also assisted various SEs and Account Managers with finding Product & Business-specific technical information for Customer queries and bids.