• Responsible for end-to-end delivery of contact center solutions projects, from collecting and analyzing the business requirements, planning the project activities and resources, managing the project schedule and budget, and ensuring the successful completion of the projects.• Handling and prioritizing all aspects connected to multiple technical projects at a time.• Collaborate closely with project stakeholders, including clients, project teams, and third-party vendors, to define the project scope, requirements, risks, and delivery milestones.• Organize and participate in periodic stakeholder meetings to monitor the project's progress and resolve any issues.• Develop and maintain the scope of work, functional specification documents, and project plans throughout the project lifecycle.• Lead internal and third-party project teams providing solutions, manage and review their tasks and outcomes, track their working hours and plans, provide high-level support to them, and ensure that they adhere to the quality standards and best practices of our company.

• Coordinated and managed all aspects of data communication projects including planning, execution, monitoring, and reporting.• Participated in the planning and execution of regional projects for developing and maintaining optical fiber networks, expanding Long and Short-Haul Fiber across various terrains.• Worked closely with and reported directly to senior management, tracked and communicated project status to clients along with delivering project schedule updates at weekly meetings.• Assisted senior management in setting departmental objectives, work schedules, project budgets, policies, and SOPs.• Established efficient workflow processes, monitored day-to-day productivity levels, and successfully developed and deployed project plans.• Supervised and performed various human capital management functions, quality control analysis, risk analysis, issue resolution, and other project requirements. • Reviewed daily work, led diverse teams, managed project documentation, and coordinated inventory management of equipment and supplies. • Led and motivated teams to deliver optimal customer service, fostering deep professional relationships with customers, and facilitated multiple channels of communication with all stakeholders.

• Managed and solicited financial services to the customers, profiled new and existing customers, and explored new markets for customer acquisition• Provided banking services to individual and corporate customers, resolved client issues, and provided counseling and advisory services• Guided customers through various banking products & services as per their financial situation & needs• Onboarding other departments to make the delivery of service smooth• Developing rapport with customers to gain their trust to get a clear picture of their individual needs

• Interfaced with banking customers, identify new business opportunities, and educate clients on banking products and services.• Initiated and implemented strategies to achieve sales objectives, delivered exceptional customer service, and provided recommendations based on financial needs.

• Provided optimal level of customer service as per individual requirements and recommended appropriate retail products.• Established and achieved ambitious sales targets, developed go-to-market plans to capitalize on new revenue opportunities, and continuously promoted profitable offerings.