Alyssa Benjamin Email & Phone Number

Mission, KS, US

Remote

• Support a portfolio of over 500 private and public clients with the logistics, launch and administration of their compliance efforts through on-line training programs.
• Facilitate product demonstrations and content consultations designed to meet customer requirements and create corporate brand loyalty.
• Lead customer-facing initiatives such as open office hours to maximize customers' success and reinforce the customer relationship within a one-to-many motion.
• Present public webinars on a monthly cadence to highlight Skillsoft’s product innovations and content updates.
• Document and analyze customer utilization patterns within ChurnZero (CRM) in efforts to identify whitespace opportunities and areas of risk.

Remote

• Designed and developed training content for both young and adult learners that creates streamlined expectations and maximizes coaching effectiveness.
• Differentiated instruction appropriately to reach all audiences and adapt to their levels of understanding.
• Delivered and presented staff training content with an emphasis on high engagement and interactivity.

• Directed a team of over 75 swimmers and 3 assistant coaches to an increase in team rankings and an increase in team membership by 25%.
• Instructed and developed swimmers of all ages and skill levels on the fundamentals of swimming in both one-on-one and group settings.

Remote

• Managed over 150 private and public school system accounts from product on-boarding to the renewal phase of each customer’s lifecycle.
• Utilized Salesforce and Gainsight (CRM) tools to drive proactive quarterly outreach and targeted data driven conversation regarding upgrades and renewals.
• Collaborated with internal cross functional teams to deliver successful customer product implementations that drove positive student outcomes.
• Successfully troubleshot client problems and concerns.

Lees Summit, Missouri, United States

• Spearheaded the first-of-its-kind complete opening of a pilot CycleBar studio as the founding lead instructor and scouted, interviewed and onboarded local talent.
• Trained, developed and evaluated a team of 10 instructors by providing personalized feedback while constantly maintaining national brand standards.
• Facilitated a membership increase by 25% within the first 6 months of operation.

Nashville, Tennessee, United States

• Trained and coached a team of 25 instructors by providing personalized feedback while constantly maintaining national brand standards.

Nashville, Tennessee, United States

• Managed studio operations and performance while meeting and exceeding key performance indicators.
• Utilized CRM systems such as Mindbody and ClubReady to analyze data, track leads and maintain positive relationships with the community to build the studio’s customer base and ensure superior customer service.

Greater Nashville Area, TN

• Acted as lead of educational coaching and facilitator of student activities. Implemented school’s main core values to engage and inspire staff and students to excel in their work.
• Focused on the creation and execution of the highest-ranked professional development sessions among all staff-led trainings.

Greater Nashville Area, TN

• Designed and instructed 5th grade literacy courses.
• Served as the Grade Level Chair, supporting and motivating all classrooms and achieving the highest teacher retention rate among all grades.

• Guided a resident staff member on achieving educator credentials from the Nashville Teacher Residency Program through personalized training and mentoring.
• Conducted coaching sessions on lesson plan content and execution while designing and executing the fifth-grade literacy curriculum.

Greater Nashville Area, TN

• Developed a cohort of 10 teachers through an intensive summer training institute towards the goal of achieving mastery of foundational educational skills, including delivering rigorous lessons, maintaining high.
• Provided teachers with the necessary skills to be successful for the 2016-2017 school year.

• Admitted to a highly selective cohort committed to raising student achievement in Nashville’s highest need subject areas and schools, and selected based on record of achievement, commitment to community, demonstrated.
• Participated in an intensive five-week summer training institute focused on delivering lessons, maintaining high academic expectations, maintaining high behavioral expectations, and maximizing instructional time.

College Park, Maryland, United States

• Observed undergraduate students in public speaking test settings to provide personalized coaching on presentation techniques and delivery.

Bachelor In Communications, Communication And Media Studies

Education record