Ali Bhatti Email & Phone Number

Texas, United States

Customer Experience Product Manager - Responsible for managing the multi-channel digital sales flow across Web, Mobile Web, and Native App (iOS and Android)

Managing the My Verizon iOS and Android Mobile App

• Led ideation to beta launch for B2C Code Fluency Apps, focusing on Product Strategy and Execution.• Managed Gamification Platform and enhanced overall B2C customer experience.• Collaborated with cross-functional teams to drive innovation and user engagement.

Lyndhurst, Nj, Us

VitalsChoice is a healthcare transparency platform whose mission is to help everyone shop for healthcare like an expert.- Lead PM responsible for a comprehensive redesign of the VitalsChoice platform, a SaaS product that now serves over 90 million users, with the goal of increasing our NPS score and delighting users with the best experience in healthcare transparency - Partner closely with the design team to mature our product design practices and maintain our commitment to user-centered design principles - Articulate user problems and usecases through product artifacts such as product briefs and canvases, sketch design concepts, participate in user testing and engage in user research interviews- Lead two scrum teams totaling 20+ engineering and QA colleagues- Manage the backlog to ensure the right mix of product, client, engineering and business priorities- Collaborate with Product leadership to plan epics for each release and lead release planning sessions to articulate what we are building and why- Write user stories that clearly define what needs to be built and partner with engineers to ensure that features are built to spec- Lead Agile scrum ceremonies such as weekly refinement and sprint steering- Engage with clients frequently to gather requirements during discovery/design and demo features to elicit feedback- Partner with engineering team leads to make process improvements that make us more Agile- Train client services managers on new features

San Jose, Ca, Us

• Led requirements, design and delivery of the new password recovery solution in record time that’s equipped to handle millions of customers as a result of a cyber-attack incident.• Cross-device senior product manager for a portfolio of products including eBay's Password Recovery, Fraud Prevention, and Account Update tools (iOS, Android, mWeb, and Site). • Responsible for leading global innovation, strategy, roadmap, and launch of new features from ideation to deployment serving over 330M users globally. • Works closely with executive leadership team to provide insights into high-visibility product features, providing weekly updates while driving innovation and execution. • Manages several global engineering teams and works cross-functionally with other domains including Mobile (iOS and Android), mWeb, Trust Science, Analytics, Brand, Marketing, and Business Units to deliver highly-coordinated and aggressive rollouts of critical CEO-driven initiatives.• Led multiscreen innovation for a team of designers, developers, QA and data analysts serving 330M users globally.• Drove cross-functional, cross-geographic teams to create products balancing business, design, and technical needs. • Frequently A/B tests, analyzes, and iterates to maximize business metrics.• Coordinates cross-organizationally with Sales, Marketing, Risk Management, Compliance, Legal, Customer Support, Operations, and key technology teams in both the front-end and back-end to manage all aspects of product roll-outs.• Manages product backlogs of epics and user stories and constantly grooms feature backlog.• Supports development team across multiple domains as POC to provide knowledge resource for coding, testing, and release of new features.• Collaborates with the technical and user-experience design teams to ensure the product solution meets business needs and aligns with product roadmap.• Responsible for 2 hybrid Agile dev teams leading standups and driving execution.

• Partner Management: Served as primary contact for select strategic partner accounts and managed the end-to-end relationship from implementation, optimization, relationship development, and technical account management.• Worked with cross-functional team to define and elaborate features and stories. • Owns entire development lifecycle in partnership with offshore Scrum Master, IT, QA, UX, and Support teams.• Stakeholder Engagement: Worked with key business stakeholders to scope functional requirements. • UAT new functionality and fixes every release, creating product release notes and delivering product demonstrations to various stakeholders, partners and prospects.• Drove planning and execution of product release processes through scrum team to ensure successful and on-time product release.• Responsible for creating and maintaining product requirement documentation and detailed product specifications.• Acted as product evangelist, managing internal and external communication of product capabilities, release plans and value proposition.• Defined strategy and manages roadmap for feature/function set of SupportSpace Virtual Workbench platform.• Championed new ideas for services and platform enhancements, driving innovation and changes.

Oakland, California, Us

• Stakeholder Engagement: Drove stakeholder requirements to market managing product road map.• Agile Development: Defined requirements organizing iterative stories for monthly sprints.• Vendor Management: Manage vendor relationships (on-shore and off-shore) and approved vendor deliverables. • Customer Analysis: Assessed market trends and customer needs to identify new opportunities. • Work with cross-functional team to define and elaborate features and stories. Manage entire development lifecycle in partnership with Scrum Master, IT, QA, UX, and Support teams.• UAT new functionality and fixes every release, and created test scripts for QA. Provided sign off on QA testing. Provided signoff on final product.• Identified key stakeholders and shared knowledge on business needs and potential impacts. • Provided sign-off into project go / no go. Assisted in release night regression testing.• Reviewed, analyzed, and took action on findings from customer feedback loops.• Reduced critical and high priority backlog by 100% within 3 quarters.• Managed 7 major vendor release trains with monthly deployments.• Managed monthly release with offshore team responsible for deploying 25 stories per release. • Successfully managed release of over 140 stories reducing backlog by 50% within 3 quarters.• Defined strategy and managed roadmap for feature/function set Find-a-Provider tool.

Consulting part-time for mobile and web clients.

• Contributed to sprint planning meetings and identified, wrote and reviewed user stories, bugs, epics and product themes.• Lead daily triage meetings to manage relevant product issues and support business stakeholders.• Worked with the product team to define functional and non-functional requirements.• Produced customer and other third party facing product documentation.• Informed product roadmaps by establishing phased product feature recommendations that support minimum valuable product as well as long term product strategies.• Described and analyzed business and technical processes. Created solutions to improve effectiveness, reduce process complexity, cost and cycle time.• Analyzed and optimized existing screen / user flows for improved usability and expanded functionality.• Documented new and expanded screen flows, business rules, and other associated product documentation.• Reviewed pending user stories for product acceptance.• Maintained the product and maintenance backlog via internal Jira.• Identified, prioritized and created functional specification of new features, enhancements and improvements.• Supported the product teams, sales and client services teams through development of additional product documentation, demos and other product collateral via contribution to the written and organizational standards for internal wiki product documentation.

• Spearheaded and launched mobile couponing app for NBC Bay Area and Jack in the Box.• Led strategic vision, working closely with a global team of engineers to deliver new location-based features.• Developed product branding, pricing, distribution and promotion strategy for national mobile app roll out. • Produced all marketing collateral and media kit for major marketing push. Worked with Creative and IT team to push social media marketing strategies via social-networking sites.• Developed and maintained web content for end user customer site.• Traveled to annual tradeshows to represent RivePoint and network with potential partners.• Led marketing research and sent weekly and monthly deliverables to executive team providing mobile and web analytics.• Utilized open-source CRM to effectively manage customer touch points, sales and marketing campaigns.• Tracked and adjusted marketing collateral and e-marketing initiatives based on customer response utilizing the CRM.• Maintained Infrastructure Support via Database Admin.• Developed workflow for database import/export.• Managed team of 3 offshore resources in Pakistan and 1 onsite resource. • Responsible for planning, managing and delivering the outsourcing of Infrastructure Support including Database Admin from client sources to RivePoint delivery center. • Developed and implemented sales plan to procure prospective clients in the West Coast region.• Expanded RivePoint’s footprint leveraging key relationships with NBC Universal partnership.

Master Of Business Administration - Mba, Business Administration And Management, General

Executive Program, Product Management

B.S., Business Administration, Marketing And Corporate Management

Education record

B.S., Computer Engineering