This was a partnership business where i manage all store operations including contacting the suppliers, choosing the collections, visual merchandising, providing customer service, creating a customer database, data entry into a mobile POS application, sales, cash operations, cleanliness, inventory management, maintaining financial records and travelling lately to Istanbul to buy the collection. It was a profitable business, but we closed because my partner emigrated.

Prepare strategic plan in which the business is assessed internally and externally to find problems, waste, roles gaps, development opportunities, display mistakes, scheduling, suppliers bargaining power...Find source of funds (competitions, grants, NGO, INGO...) to develop projects.Develop a marketing plan and promote store products (in-store and online).Train to do store and window display with upselling and cross merchandising technique. This attracted people walking by to enter the stores and buy matching items while shopping, which increased the sales.Generate a pricing strategy: cost based, market based or value based pricing models and profit margins depend on whether the merchandise or service are unique, first of a kind, competitive, needs or not.Represent organization in development programs, competitions and boot camps Handle managerial duties on requestExamples: the sales were doubled by adding new flavours and toppings to a sweets shop menu, a men fashion store could sell all accessories and shoes by the first week after being stocked for months (by cross-merchandising), a surveyor and an interior designer could reach far clients (with digital marketing), a furniture factory hired 2 more carpenters after specifying a neglected area to be a showroom and promoting the business on social media.

Project 1The main goal was providing assistance to open a casual clothing store for men handling the store operations from A to Z plus assembling the first collection, data-entry to a retail sales application and staff training to do sales activity, customer service, merchandising (vertical, color blocking and cross), cashiering, upselling and window display, but that took a couple of months. Project 2Developing a business plan for FMCG and utensils' business.• Develop business plan for FMCG and utensils’ business• Train staffs on product storage (FIFO), sales and cash operations• Create store display and train staff to do shelving, change overs and replenishment• Prepare schedule weekly, lead the team and track the performance with KPI• Ensure all staffs follow cleanliness and occupational health and safety standards.

Reach the sales target for the first time and exceed it in Granada branch (140%)Select, induct, train and develop subordinates throughout brand branchesMaintain discipline and motivate staff to achieve store goals and exceed targetUnload and receive new collection and organize the warehouseSet employees’ schedule weekly and finalize attendance sheet monthlyImport and export items from/to other branchesCreate appealing displays in cross and color blocking merchandising for upsellingMaintain clean floor, stocking levels and updated pricesCreate window and special promotion displaysPerform sale and cashier duties accepting cash and credit cardsTrack sales and issue related reportsMonitor inventory levels and note sold-out items for replenishmentMaintain customers and visitors’ data to send seasonal and promotional messagesRespond to customer complaints/concerns and resolve their problemsEnsure that the store complies with safety standards (check up on fire extinguisher, ceiling, power connection, floorManage staffs and assign duties to 12 employeesObtain release for discount and new seasons' preparation after regular opening hoursOrganize and manage biannual stock takeRecord zero loss and no missing itemsLook after the equipment, furniture and decoration materials of the storeAssist the brand manager in choosing new collection.

I was assigned to do the following duties in Shoe Mart bags, accessories and men shoes sections:Greet customers in a positive manner and discuss their inquiriesAdvise customers on use, care, style and quality of items for a genuine serviceReceiving the new collection and organizing the warehouseIncrease the sales by identifying customers’ needs and satisfying themSupport other sub-departments (kids and ladies’ shoes)Display of merchandise in compliance with brand guidelines and standardsMaintain floor stocking levels and updated prices.

Some duties during working in homeware, housewares, electronics and hard goods department:Greet visitors and discuss type, quality and quantity of items sought for purchaseAdvise customers on use and care of merchandiseUnload the new shipments, receive and store the items appropriatelyMaintain floor stocking levels and updated prices across all sectionsAssemble visual retail displays to promote products and promotional events (back to school, Christmas, linen fair, summer season, winter season...)Organise the warehouse regularly to avoid causing any damage to itemsParticipate in bi-annual inventory take