Ali Burak Yücel Email & Phone Number

Ankara, Turkey

Ankara, Turkey

*Supervise a team of support representatives, providing guidance, training, and performance feedback to ensure exceptional customer service delivery.*Lead hiring and recruitment efforts for the support team, including sourcing, screening, and interviewing candidates to build a high-performing and diverse team.*Develop and implement SaaS support strategies.

Ankara, Türkiye

*Acted as the primary point of contact for escalated technical issues, providing expert-level support and guidance to team members in resolving complex customer inquiries.*Implemented and managed training programs for support team members, ensuring proficiency in product knowledge, troubleshooting techniques, and customer service skills.*Spearheaded the.

Ankara, Türkiye

*Delivered front-line technical support, addressing a wide range of user inquiries and issues through various channels, including email, chat, and phone.*Specialized in providing Level 1 and Level 2 support to users, troubleshooting technical issues, and offering tailored solutions to ensure a smooth user experience.*Collaborated with cross-functional.

Ankara, Turkey

*Identified student’s academic needs and accordingly developed action plans.*Monitored student’s performance on a periodic basis.*Maintained instructional materials accurate and complete.*Discussed student’s performance with themselves.*Provided academic guidance to address student’s weak points.*Provided references for students when required.*Managed.