I have a team of 11 people with different experts and talents. We aim that with my team:• Designing services and processes to be used in digital channels• Providing UX / UI needs of the digital channels by maintaining the integrity of experience with my design team• Generating insight to digital channels in terms of service and experience by monitoring with analytical tools (Firebase, Netmera, Glassbox etc.)Apart from these, managing product management and development of… Show more I have a team of 11 people with different experts and talents. We aim that with my team:• Designing services and processes to be used in digital channels• Providing UX / UI needs of the digital channels by maintaining the integrity of experience with my design team• Generating insight to digital channels in terms of service and experience by monitoring with analytical tools (Firebase, Netmera, Glassbox etc.)Apart from these, managing product management and development of services such as remote customer acquisition and chatbot. Show less

• Define product vision in line with bank’s strategy• Create product backlogs as tracking other banks(inside&outside), new technologies and consumer insights• Make development plans by determining the priority projects• Follow UX/UI trends and make plan for implement to product• Manage all aspects of projects including expectations, communications, scope, timeline and project delivery• Coordinate new and existing projects analyzing requirements, following end to end process… Show more • Define product vision in line with bank’s strategy• Create product backlogs as tracking other banks(inside&outside), new technologies and consumer insights• Make development plans by determining the priority projects• Follow UX/UI trends and make plan for implement to product• Manage all aspects of projects including expectations, communications, scope, timeline and project delivery• Coordinate new and existing projects analyzing requirements, following end to end process in projects, developing action plans, planning their implementation and ensuring stakeholders adherence and complience with deadline.• Determine and document business process flows and functional requirements• Design and coordinate user acceptence tests Show less

• Responsible whole management and development for Passolig and Aktif Bank Internet Branch.•Responsible whole management and development for N Kolay Mobile Banking Application(launched on january 2019). • Create new projects(preparing project demand documents) with doing benchmarks for adding new features to Internet Branches and Mobile Banking Application.• Work with IT development, analysis and also project management team for following projects, negotiate with team to reducing… Show more • Responsible whole management and development for Passolig and Aktif Bank Internet Branch.•Responsible whole management and development for N Kolay Mobile Banking Application(launched on january 2019). • Create new projects(preparing project demand documents) with doing benchmarks for adding new features to Internet Branches and Mobile Banking Application.• Work with IT development, analysis and also project management team for following projects, negotiate with team to reducing project time without losing quality.• Make user acceptance test and approve projects if everything is OK.• Follow banking regulations. Show less

Direct Sales and Dealer Channel ProjectDirect Sales and Dealer Channel is the new sale channel for gaining new customers to the bank with giving consumer loans via Direct Sales Agents and dealers where customer needed financial support. This Project is live now.• Support whole analysis process for creating applications.• Work with design team for creating better UX.Mobile Banking Project• Follow mobile banking trends and set which creates customer value to implement… Show more Direct Sales and Dealer Channel ProjectDirect Sales and Dealer Channel is the new sale channel for gaining new customers to the bank with giving consumer loans via Direct Sales Agents and dealers where customer needed financial support. This Project is live now.• Support whole analysis process for creating applications.• Work with design team for creating better UX.Mobile Banking Project• Follow mobile banking trends and set which creates customer value to implement application.• Define the most made transactions in mobile banking applications for create transaction list.• Work with design team for creating better UX.• Support whole analysis process.Web Loan ProjectWeb loan allow consumers to make loan applications on website. Before this Project loan applications which come from website was managed manually. Call center agents was calling consumers who applied and evaluating wtih basic forms. If evaluation result was possible, call center agents were sending an e-mail to branches for inviting consumers to use loans.It caused loss of potential consumers. So, needed improvement. With new web loan Project, all applications are evaluated and forwarded automatically. Customers use their loan without going branch.• Work with Credit Evaluation Unit to creating better application form.• Support whole analysis process.• Work with design team for creating better UX.ATM Renewal Project• All ATM screens are analyzed and optimized for better UX design.• Cash deposit processes are planned and added to all ATMs. Show less

WebsiteRenewal of the website designCreating customer registration and optimizing credit applyment processKeep up the contents of web site and make it work smoothlyThe announcement of new productsEnsuring coordination and managing with the 3rd party organizations of digital marketing Action planning to improve customer satisfaction based on results of customer surveysInternet BankingKeep up the content of Internet Banking and keep running smoothlyRenewal… Show more WebsiteRenewal of the website designCreating customer registration and optimizing credit applyment processKeep up the contents of web site and make it work smoothlyThe announcement of new productsEnsuring coordination and managing with the 3rd party organizations of digital marketing Action planning to improve customer satisfaction based on results of customer surveysInternet BankingKeep up the content of Internet Banking and keep running smoothlyRenewal of Internet Banking and adapt with doing benchmark for new functions and featuresBuild lending process via internet bankingAction planning to improve customer satisfaction based on results of customer surveysOptimizing customer registration process ATMDetermining the location of the ATM which will be installedKeep up the content and add new functions to make it work smoothlyAction planning to improve customer satisfaction based on results of customer surveysSocial MediaManaging social media accountsDeciding on which social media platform to useGeneralMonitoring performance of channels and reporting for the performance report monthly basis.Increase using of channels with creating new campaignsAnalyzing processes for keeping up the practice principlesDeveloping new applications for becoming the main channel with generating new ideas Show less

- Google Adwords Accounts Management- Supporting SEO Workings- Facebook Advertise Management- Social Media Marketing- Social Media Accounts Management