I am a self-starter, friendly person who can work equally effectively unsupervised or as part of a team with over 20 years of experience in software development and IT. A dynamic, enthusiastic person with experience in software development, project management, coaching and leadership. I consider myself to be a flexible, conscientious, hardworking person who relishes new and challenging opportunities.Key Skills• I have consulted so far over 300 learners to complete their apprenticeship program with 100% success rate and 99% of these learners achieved their program on the first time.• I create a process to help team KPI by communicating team experience and skills.• I have a passion and enthusiasm for coaching others to succeed and improve business objectives.• Excellent communication and leadership skills with a positive attitude, and a high level of resilience with faced challenges.• Experience in coaching and mentoring a group of learners working towards the successful and timely achievement of their technical development.• Have a passion and commitment to providing service excellence.• Extensive software and IT experience.• Experience on all levels of SDLC stages including operations.• Working in Agile with its frameworks (Scrum, Kanban, Waterfall, Scrumban).• High-level software investigation, analytical problem solving and troubleshooting skills.• Ability to efficiently plan and prioritise workload to meet deadlines within SLA.• Superior written and verbal communication skills at all levels.• Experience in working with customers to meet their needs and expectations within pressured environments.• Have an excellent technical background, investigation and problem resolving skills within a range of products.• Have the ability to adapt and learn on the fly and feel comfortable dealing with any new technologies.• Ability to look at problems outside the box with an analytical mind.• Self-motivated with a customer-centric focus.• Guide and influence issue resolution.Achievements• Lead individuals to achieve their goal to become software developers.• Good history of meeting KPIs to improve business objectives• Produce a bespoke CRM application with web technologies.• Service responsiveness, productivity and time to resolution to agreed standards within Agile.• Diagnosis, isolation and replication of unique and complex product-related problems.• Identification, specification and application of product fix to resolve cases and problems.• Effective ability to provide mentoring to team members or customers where necessary.