I am chosen to the Youth Board with my a few young colleges to involve top management of company.Yes Youth Can!

-Maintain the quality of services on local applications and impacted global applications-Update IT reference documents: cartography of applications, project planning, runbooks-Organizing, planning and executing projects on budget and on schedule-Responsible for leading teams-Defining project scope and goals-Communicate with stakeholders-Following up the deadlines

- Develop and following up digital transformation projects ( Data Platform, Campaign Management, CRM Tool, Campaign Performance Tracking)- Follow up Lead Teams's KPIs and establish strategies to develop effectiveness- Invoicing to the dealer, PR creating, approval of invoice, budget tracking via SAP- Follow up weekly meetings with Lead Team to calibration for better quality- Analyze customer data to understand customer behaviour, develop new reports- Conduct vendors to… Show more - Develop and following up digital transformation projects ( Data Platform, Campaign Management, CRM Tool, Campaign Performance Tracking)- Follow up Lead Teams's KPIs and establish strategies to develop effectiveness- Invoicing to the dealer, PR creating, approval of invoice, budget tracking via SAP- Follow up weekly meetings with Lead Team to calibration for better quality- Analyze customer data to understand customer behaviour, develop new reports- Conduct vendors to develop CRM tool via needs, researching opportunities and give advices to the brands- Tracking digital marketing performance Show less

- Develop and following up digital transformation projects- Tracking customer compiances via CC and social media and give advice to the Contact Center team leaders- Follow up Contact Center's KPIs and establish strategies to develop effectiveness- Invoicing to the dealeer, PR creating, approval of invoice, budget tracking via SAP- Analyze customer feedbacks and conduct new process- Manage day to day meeting- Follow up weekly meetings with Contact Center to calibration… Show more - Develop and following up digital transformation projects- Tracking customer compiances via CC and social media and give advice to the Contact Center team leaders- Follow up Contact Center's KPIs and establish strategies to develop effectiveness- Invoicing to the dealeer, PR creating, approval of invoice, budget tracking via SAP- Analyze customer feedbacks and conduct new process- Manage day to day meeting- Follow up weekly meetings with Contact Center to calibration for better quality- Coordinate vendors and brands to develop CX approach- Analyze customer data to understand customer behaviour, develop new reports- Conduct vendors to develop CRM tool via needs, researching opportunities and give advices to the brands- Handle critical customer compliance cases, and follow up- Approval of spending for CRM cases- Preparing and sharing papers that include information about CRM standarts and digital transformation projects details with dealers Show less