Alice Ai Email & Phone Number

Sydney, New South Wales, Australia

• Using Syteline & MYOB systems to process accounts payable invoices ( up to 70 invoices daily);
• Process payments on weekly basis;
• Reconcile supplier statements
• Check accounts payable inbox on daily basis, investigate and reply all requires regarding to accounts from internal stakeholders and external suppliers;
• Supporting the accounting team in timely month end reporting

Sydney, New South Wales, Australia

• Key Responsibilities:
• Outgoing calls to patients, health funds and Medicare regarding payments, billing and outstanding debts
• Delivery of a superior customer service to all patients while answering incoming calls and emails from patients
• Processing banking, receipting and allocation of payments received
• Achieving, maintaining and improving the set targets and key performance indicators regarding outstanding debtors
• Participation in the recovery of outstanding debtors relative to all account functions and databases

Sydney, New South Wales, Australia

• Key Responsibilities:
• Bank Reconciliation – Performing up to 300+ bank reconciliation daily, which includes cheque and account reconciliation, credit card reconciliation and undeposited funds reconciliation.
• Debt collection – Assisting credit controller with debtor chasing through phone calls( up to 30+ phone calls daily) and emails, chasing debt for arrears from 61-120 days.
• Customer service – Receiving customer’s payment through phone call. Investigating and resolving invoicing disputes and payment queries for customers in a timely manner to improving customer’s satisfaction, preparing.
• Finance support – Working cooperatively with accounts team to meet operational, team objectives and deadlines. Assisting with weekly payroll when required. Achievement: Successfully decreased the overdue debt between.

Sydney, Australia

• Key Responsibilities:
• Debt Collection– Monitor outstanding receivables between 60-120 days, project AR collection. In charge of collection procedure, liaising with sales team to ensure customers pay on time and negotiating re-payment plans.
• Credit Control - Assess new accounts credit application, set up new credit accounts in a timely manner. Improved the new account set up time from avg. 3 days to avg. 2 days during the time when I was in Coty.
• Credit & Debit Note Handling - Dispute on invoices may arise collection effort and resolve disputes in ensuring prompt collection of overdue; communicate and work with the CS team on prompt issuing of CN/DN.
• Customer enquiries response – Provide timely and accurate response to customer’s enquiries, which include dispute invoices, pod and credit notes.
• Monthly Reports Analysis - Assistant Chief Financial Controller prepare monthly bad debt analysis, cash flow forecasting and monthly DSO report.

Mulgrave, Victoria

• Bank Reconciliation & Cash Collection - Reconciliation of up to 200 daily bank payments in SAP. Processing payments through EFTPOS and Cheques. Cash Collection through phone email and phone call, up to 20 phone calls.
• Credit Claims Process - Process customer claims in a timely manner, process up to 100 credit claims monthly. Improved the claim processing time from 90 days to 60 days during the time when I was in TCL.
• Credit Control - Assess new accounts credit applications, set up new credit accounts in a timely manner.
• Risk Management -Monthly review existing customer’s credit database according to the payment behaviour in the past 3-6 months to reduce potential trading risk.
• Ad hoc finance team support - Prepare monthly bad debt analysis, cash flow forecasting and ad hoc finance support when needed.

Box Hill, Victoria

• My role within the healthcare and medical practice of Box Hill has been to assist patients with scheduling and managing appointments and help provide a warm and positive environment for all visitors. Main tasks include:
• Customer service- Answering patients phone calls and enquiries, and make arrangement for the appointment with doctor availability.
• Invoicing-Patient invoicing and receipting.
• Admin-Office archiving and correspondence management, supplies and consumables.

Richmond, Victoria

• Working independently within the premium home living environment, my role was responsible for payroll and administration support for 4 chain stores. Key responsibilities included:
• Payroll processing - Fortnightly payroll for around 30 casual employees in MYOB.
• Invoicing and receipting - Allocate cash and EFT payments, invoicing customers.
• Accounts receivable – Cash collection.
• Admin support – Store scheduling support and processing, file maintenance and other tasks as assigned.

Shenzhen, China

• Working independently within the high-level technology company based in shenzhen, the Silicon Valley of China., my role was to provide professional and knowledgeable customer service to clients and expansion sales to.
• Accounts receivable-​Monitor accounts receivable for overseas customers to ensure payments are paid and received in a timely and accurate manner.
• Invoicing​-Produce shipment costing reports, gross margin analysis and salesreporting to sales manager monthly.
• Stakeholder engagement​-Coordinate among clients, suppliers, logisticscompanies, warehouse and relevant government departments to ensure thewhole sales process runs smoothly within a manufacturing environment.
• Inventory control​-Maintain inventory optimum level by calculating lead-time,sales forecast, distributor sales progress, and stock in warehouse to generating purchasing orders.

Data Analytics, Data Processing

Master'S Degree, Master Of Accounting, Distinction

Psychologiest Grade 2, Psychology

Bacholor Of English Literature, English Language And Literature, General

Education record