Alice Chen Email & Phone Number

Toronto, On, Ca

• Used Excel to create models predicting inventory clearance and manpower, boosting productivity by 15%• Performed linear regression with Minitab to forecast future volumes to support fraud mitigation initiatives• Coordinated communications and led a Power Automate training session, achieving 100% attendee satisfaction• Resolved manager concerns by delivering 40+ weekly and biweekly reports, with 100% on-time project tracking• Proposed and implemented improvements to fraud processes, saving 8 minutes of agent call time

Markham, Ontario, Canada

• Maintained customer loyalty by controlling lines and crowds with quick, efficient service• Memorized and served brand-specific cafe beverages to customers with accuracy, maintaining brand image• Swiftly operated POS/merchant system with proper handling of cash, balancing the team workload• Sanitized work areas, seating areas, and equipment

Scarborough, Ontario, Canada

• Designed business cards and brochures to promote services, boosting consumer interest by 10%• Securely entered patient insurance information into the database, upholding patient confidentiality• Accurately recorded accounts receivables with Excel, ensuring the smooth running of financial processes• Retained clients by regularly booking appointments and making phone calls• Designed and implemented a new clinic logo, strengthening the brand image

Bachelor Of Mathematics, Mathematics

Bachelor Of Business Administration - Bba

High School Diploma

Activities and Societies: DECA, Badminton Club, MEDLIFE