This position involves the responsibility for group bookings to specific destinations, from the confirmation of the reservation to the completion of the tour and post tour follow up. I have responsibility for planning and booking detailed travel itineraries, researching information to deliver itineraries, administration of tours, credit control and invoicing, providing a high level of customer service, training new starters, upselling excursions and merchandise, protecting the margin on bookings and liaising closely with overseas suppliers and the sales and accounts departments. I have also acted as a company rep for several groups on tours in Europe and the US and attended familiarisation trips and trade shows.

Represented various brands and provided technical support at both live and virtual eventsDeveloped product knowledge to successfully communicate brand objectives to clients

This role involved teaching listening comprehension, grammar and conversation classes to university students in groups of up to 60 students, providing individual and small group tutoring sessions, marking and supervising written and oral exams, designing lesson plans and exam content and running drop-in sessions.

This role required me to lead sessions at university and departmental open days, ensuring that prospective students received vital and positive information about student life at the University of Bath and the courses offered by the POLIS department.

This role involved independently teaching English conversation classes to groups of students aged 14-23, leading classes on British culture, preparing students for exams, running grammar and vocabulary workshops and assessing speaking exams across two schools.

This part-time job involved answering telephones, delivering a high standard of customer service, liaising with contractors to organise help for clients in emergency situations, implementing company policy and adhering to the Data Protection Act.