Alice Cole Email & Phone Number

Newbury, GB

United Kingdom

Newbury, England, United Kingdom

Working collaboratively with Compliance Managers and Micro Focus customers across EMEA, LATAM and North America to protect Intellectual Property.Auditing the use of Micro Focus and heritage Hewlett Packard software products, specialising in HPE products within customer environments for formal audits, health checks, true-ups and ELAs with the goal of.

Reading, United Kingdom

• Engaging with a high volume of customers, primarily in the non-managed space, to collate relevantinventory data and matching licensing records. Our main aim is to bring customers to a compliance statusbut also to help.
• Influence and encourage the customers to take part in the SAM review
• Provide the customers with a full Statement of Work at the start of the SAM engagement to helpthem develop a roadmap for the future and ensure their infrastructure is aligned with theirbusiness goals.
• Provide a thorough analysis and interpretation of Software Assets owned and used by customerand partners with clear details relating to all hardware and software currently deployed withintheir IT infrastructure.
• Encouraging license optimisation with preference for Cloud solution but also working closely withthe customer to maximise their existing licensing estate.
• Ensuring sustained compliance by helping customers improve their SAM practices, and promoting SAM as an industry-recognised best practice.

Reading, United Kingdom

Proactively manage all email/web portal interactions into the Support Team. Validate Support/Service entitlement and Accreditation levels for all channels and partners. Gather all relevant information on the incident/fault being reported prior to logging the ticket for all channels and partnerso Complete qualification that the 1st and 2nd line Support.