Equine Massage Practitioner and Holistic Therapist for Instinctively Equine, working with horses and their owners to improve lives both physically and psychologically.

Self-employed Reiki practitioner, working with horses to restore the balance of their energy channels.

Voluntary work for a not for profit organisation which involves Equine Facilitated Learning

Assisting editor of local rural newspaper. This work has seen me covering and reporting live events such as Badminton Horse Trials, tweeting comments, live news and pictures. As well as proofreading duties, and basic PA role to editor during deadlines.Work is completed on a voluntary basis.

- Handle claims within my delegate authority for both Home policies & Commercial- Liase with Regional Service Centre on all claims- Claims contact within Agency for all customers- Sales of Personal Lines insurance- Complete changes to Personal Lines insurance policies- Training staff within Agency and other agencies in handling claims- Responsible for updating Agency website

- Handle all incoming post for Technical Claims, including distributing to correct individuals- Record all unfound post & monitor levels- Assist claims handlers in sourcing files / post- Liasing with other departments- Issue payments- Cover main receiption for Regional Service Centre: - First point of contact for visitors to office - Book meeting rooms / car parking spaces - Re-direct calls to correct department

- Receptionist- Answer incoming phone calls, dealing with enquires- Meet with prospective customers to discuss their needs- Prospecting- Sales of gym membership- Provide tours of facilities for members- Organise swimming lessons- Book places for classes- General housekeeping for Leisure Centre

- Handle all customer queries, providing a high level of customer service- Knowledge of specialist products- Basic veterinary knowledge- Processing orders & invoices- Keeping sales ledgers